Jd L. Email & Phone Number

Bogotá, Bogota, CO

• Oversee Operations: Lead cross-functional teams (Marketing, Sales, HR, Customer Service), driving operational workflows and increasing efficiency by 20% in July with KPI, KPA accomplishments. Schedule events, update.
• Manage Strategic Client Relations: Facilitate high-level client consultations, implementing personalized strategies to guide their customer success journey through our U.S. service/softwareprocesses. Utilize.
• Apply Data-Driven Solutions and Integrations: Utilize data analytics from CRM integrations, produce dashboards, and utilize business intelligence tools to monitor KPIs, identify performance trends, and generate.
• Direct Marketing & Social Media Strategies: Develop and execute outreach strategies via SMS, FB, and IG to generate leads and connect them to a landing page, nurturing the pipeline. Ensuringeffective follow-ups, and.

• Teamed up with marketing, real estate, and operations dept to schedule business opportunities (property appointments), service requests for property loans, and lead qualification.
• Hosted weekly team meetings to analyze metrics, property sales, andreports of quantified team accomplishments with real-time insights. Identified trends, optimized sales strategies for ticket resolution, and provided.
• Managed the migration from a tech webinar platform into an AI-integrated one, ensuring seamless transitions for live real estate sessions. Moderated webinars and effectively onboarded clients tothe virtual meetings to.
• Updated MLS property information for internal and external stakeholders, leveraging robust Monday.com CRM systems for efficient data management, lead tracking, and lead generationtargets.

• Utilized data-driven analytics and business intelligence tools like Power BI to monitor key performance indicators (KPIs), identify trends, and optimize sales strategies for ticket resolution, effective communication.
• Delivered high-impact coaching and mentorship to a team sales and representatives, driving skill enhancement and improving troubleshooting performance by 15%
• Developed and executed innovative B2B sales strategies. Conducted weebly team meetings to analyze sales metrics, discuss team accomplishments, and provide targeted feedback, fostering goal attainment.

Bogota, D.C., Capital District, Colombia

• Coordinated service requests, scheduled technician appointments, and provided troubleshooting, ensuring resource allocation and met milestones.
• Ensured confidenciality in handling sensitive client data, including CPNI, and maintained strict adherence to data security protocols.
• Demonstrated ability to problem-solve creatively in fast-paced environments, prioritizing tasks and managing competing competing demands to drive organizational goals forward.