Ihor Bohodushko Email and Phone Number
Leading a Tech Support IT team I'm in charge of 24/7 technical support and monitoring business-critical services. Responsible for day to day operations, troubleshooting, escalation, training and managing the team to achieve targeted Service Levels. Resolving and providing guidance to engineers for escalated technical issues. Preparing and delivering technical documentation and instructions. Participating and leading daily/weekly meetings with Technical Support members to follow up on current and escalated issues. Working on installation, upgrade, deployment, configuring financial software products and backend components. Supporting corporate Microsoft Exchange email service. Investigating and resolving production issues. Performing the voice and online support sessions with the customers.Excellent communication and problem solving skills.
Access Softek
View- Website:
- accesssoftek.com
- Employees:
- 254
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Technical Support It Team Manager | Access Softek Inc. / Fintech Innovation Canada Inc.Fintech Innovation Dec 2020 - PresentVancouver, British Columbia, Canada
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Technical Support It Team LeadAccess Softek May 2015 - PresentBerkeley, Ca -
Head Of Information Technology DepartmentPjsc "Bg Bank" Jan 2013 - Feb 2015УкраинаManaging the Information technologies department, working with external organizations.Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.Manage and maintenance of bank IT infrastructure IT Architecture, Business critical IT systems.Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups, regular security monitoring to identify any possible intrusions, daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media or disks are created, and media is recycled and sent off site as necessary.
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Head Of DepartmentPjsc "Bank Trust" May 2012 - Jan 2013Acting Head of IT Department. Head of department of administration and operation of information systems and telecommunicationsManagement of development division, system administration and technical support division of IT department. Wide range of tasks of system administration of information infrastructure of bank.The main objective – ensuring harmonious and continuous work of information infrastructure: servers, telephony, communication channels and local networks. Also works on planning and development of information infrastructure of bank.Ensuring uninterrupted functioning of system infrastructure. Ensuring necessary procedural and operational works for providing demanded level of availability of services of system IT infrastructure. Administration of system infrastructure. Development and execution of procedures of operation of IT infrastructure Providing with consulting user support and other IT of divisions on operated services.
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Head Of Information Technology DepartmentPjsc "Bank Stolytsa" Nov 2011 - Apr 2012KievPlanning, organizing and controlling the Department of Information Technology. Design, analytical work, the creation of IT budget. Developing and implementing the IT strategy of the bank.Planning, organizing and optimizing the data transmission channels, telephony, software support. Ensuring the smooth operation of all systems and services of the bank infrastructure.Planning and implementing the closing of contracts, monitoring the conditions of contracts.Performing migration of the bank to the new location. Signing the new contracts for services for the new site. to ensure the uninterrupted service. Optimizing the services at the new location. Planning and implementing the server and network infrastructure at the new site.Planning, organizing, and optimizing the technical support. Composing the specifications and technical documentation. Planning, organization, implementation and monitoring the work on the development and introduction of banking information systems.Developing the rules, job descriptions and documents regulating the work of the Department of Information Technologies.Administering the information security of the data-processing network of the National Bank of Ukraine (NBU) to maintain the life cycle of the cryptographic protection key of the information systems of the NBU. Documenting and reporting to the Service Information Security of the National Bank.
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Deputy Chief Of Department Of Technical User Support Of Information Systems Of BankPjsc "Rodovid Bank" Oct 2007 - Nov 2011KievSupport, maintenance, upgrades, new installations and troubleshooting of the core networks consisting of Cisco routers running BGP, EIGRP. Design, re-design, implementation of the network design of regional branch. Sub-netting and IP addressing, configuring Cisco routers, switches, modems for the new installations of regional branch.Setup of the primary and reserve communication channels. Usage of the technologies: QoS, DMVPN, enciphering and traffic protection. Debugged the configurations, comparison of configurations and the configuration analysis of vulnerabilities. Worked with modems, adjusted the router and bridge mode, created NAT.Tested, implemented and maintained the systems of network safety. Created the protected connections, prepared the project and operational documentation. Protection of local computer networks against virus attacks or hackers’ break-ins. Maintained protection of the information systems. Investigated the incidents connected to information security violations. Administered the means of information security.Implemented the system of the automated access control of usage of exterior removable media, disk drives, DVD/CD-ROM, other replaceable devices like Wi-Fi and Bluetooth adapters, and also USB, FireWire, infrared, COM and LPT-ports Devicelock. Installation, policy creation, and a configuration of server services. The description and implementation of the documentation on information security of system of the automated access control of usage of exterior removable media, disk drives, DVD/CD-ROM, other replaceable devices, Wi-Fi and Bluetooth adapters, and also USB, FireWire, infrared, COM and LPT-ports.Implementation of monitoring systems, documenting, inventory, change control of a computer network of Cisco Works LMS. Installation of server services, configuring, updates. Prepared devices for connection in system. System maintenance.Worked with equipment AVAYA. Managed the Kaspersky Business Space Security software. -
Teacher Of Information Technology / System AdministratorTechnological Lyceum Ort Oct 2000 - Oct 2007KievTaught Information Technology courses to the students. Took part in organizing committee on preparation of the Ukrainian state students’ competition on computer graphics, animation and web-design. Instructor of local network Cisco academy. Taught and consulted students on their senior research projects. Was involved in the international project “Design for Sustainability Competition 2005”.Supported and maintained the administrative departments and computer classes of 50 PCs. Windows XP/Vista/7 - setting of the software of Microsoft Office, antivirus and various graphic and academical programs. Windows servers 2000/2003/2008 - an Active Directory, DNS, DHCP, Exchange, File servers with security policies, WSUS and ISA. Network equipment switches, cabling of patch panels, switching. Setup video conferences using Polycom equipmen
Ihor Bohodushko Skills
Ihor Bohodushko Education Details
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Kiev National University Of Technologies And DesignInformation Technologies Of Projection -
Kiev Radio Mechanical Technical SchoolMicroelectronics / Manufacture Of Products Of Electronic Technics, -
Cisco Networking Academy Taras Shevchenko National University Of Kyiv -
Knowledge Center, Incom Company -
Muk Training Center -
Softline International Training Centre
Frequently Asked Questions about Ihor Bohodushko
What company does Ihor Bohodushko work for?
Ihor Bohodushko works for Access Softek
What is Ihor Bohodushko's role at the current company?
Ihor Bohodushko's current role is Technical Support IT Team Manager | Access Softek Inc. / Fintech Innovation Canada Inc..
What schools did Ihor Bohodushko attend?
Ihor Bohodushko attended Kiev National University Of Technologies And Design, Kiev Radio Mechanical Technical School, Cisco Networking Academy Taras Shevchenko National University Of Kyiv, Knowledge Center, Incom Company, Muk Training Center, Softline International Training Centre.
What skills is Ihor Bohodushko known for?
Ihor Bohodushko has skills like Microsoft Technologies, System Administration, Windows Server, Windows, Network Administration, Outlook, Cisco Technologies, Microsoft Exchange, Group Policy, Cisco Certified, Microsoft Server Technologies, Active Directory.
Who are Ihor Bohodushko's colleagues?
Ihor Bohodushko's colleagues are Andrei I., Steven Statham, Kamila U., Dmitrii Ivanov, Marjan Banskoliev, Dmitrii Kiselev, Dmitry Bagdanov.
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