- Serve as the first point of contact for customers seekingtechnical assistance over the phone or email- Perform remote troubleshooting through diagnostictechniques and pertinent questions- Determine the best solution based on the issue anddetails provided by customers- Walk the customer through the problem-solving process- Direct unresolved issues to the next level of support personnel- Record events and problems and their resolution in logs- Pass on any feedback or suggestions by customers to theappropriate internal team- Serve as the first point of contact for customers seekingtechnical assistance over the phone or email - Perform remote troubleshooting through diagnostictechniques and pertinent questions - Determine the best solution based on the issue anddetails provided by customers - Walk the customer through the problem-solving process - Direct unresolved issues to the next level of support personnel - Record events and problems and their resolution in logs - Pass on any feedback or suggestions by customers to theappropriate internal teamSkills: Remote Troubleshooting · Business-to-Business (B2B) · Telecommunications Systems · Business Analytics · Business Analysis · Third-Party Vendor Management · Process Improvement · Office 365 · SharePoint · System Monitoring · Internet Troubleshooting · Internet Protocol (IP) · Europe, the Middle East, and Africa (EMEA) · Logistics Management · Pressure Handling · Technical Support · Help Desk Support · Active Directory · Microsoft Azure · Unix · Windows · Analytics · Troubleshooting · Remote User Support · International Logistics · Data Entry · Customer Service · Communication · Teamwork · Hardware · English

- Act as the point of contact among executives, employees, clients and other external partners- Organize office operations and procedures- Manage information flow in a timely and accurate manner- Manage executives’ calendars and set up meetings- Make travel and accommodation arrangements- Rack daily expenses and prepare weekly, monthly or quarterly report - Format information for internal and external communication – memos, emails, presentations, reports- Act as the point of contact among executives, employees, clients and other external partners - Organize office operations and procedures - Manage information flow in a timely and accurate manner - Manage executives’ calendars and set up meetings - Make travel and accommodation arrangements - Rack daily expenses and prepare weekly, monthly or quarterly report - Format information for internal and external communication – memos, emails, presentations, reportsSkills: Negotiation · Written Communication

- Installation and configuration of the most modern user equipment- Maintenance of optical network access- Planning preventive intervention on network systems- Ensuring uninterrupted functioning of telecommunication systems- Installation and configuration of the most modern user equipment - Maintenance of optical network access - Planning preventive intervention on network systems - Ensuring uninterrupted functioning of telecommunication systemsSkills: Remote Troubleshooting · Telecommunications · Document Review · Network Systems · Business-to-Business (B2B) · Telecommunications Systems · Business Analytics · Third-Party Vendor Management · Process Improvement · Skilled Multi-tasker · System Monitoring · Internet Troubleshooting · Internet Protocol (IP) · Router Configuration · Optical Network · Logistics Management · Pressure Handling · Technical Support · Help Desk Support · Windows · Analytics · Troubleshooting · Data Entry · Teamwork · Hardware · LAN-WAN · Sales · Engineering · English · Research · Analytical Skills · Sales Operations