Boki Jacovic Email & Phone Number

West Leederville, Western Australia, Australia

Administering and securing enterprise-level systems such as Outlook, Office 365, Sharepoint, SQL DNS Server and user accounts. Successfully implemented security controls and audit procedures to ensure compliance with industry standards and regulations, including PCI DSS / ISO 27001 / Essential 8.Provide solutions as part of a team for large scale IT/OT projects. SD-WAN implementation, OT networking mine-site/ fuel refinery refreshes, Cisco core / branch switch configuration, PCN infrastructure integration, VLAN management, IPsec tunnels, S2S VPNs.Collaborate with IT teams and vendors to identify and implement System upgrades, and patches. As well as procurement of hardware through venders such as Dicker data and Lider.Implementing user access controls, privileged account management, and segregation of duties to prevent unauthorized access to critical IT/OT systems and sensitive data.

Perth, Western Australia, Australia

• Actively monitor and manage the Zendesk IT service desk ticketing system, ensuring all requests are addressed in a timely and efficient manner• A thorough understanding of each layer of the TCP/IP model (Application, Transport, Network, and Link) to effectively isolate network-related problems, identify the specific layer where issues occur, and apply appropriate troubleshooting techniques and tools to resolve them. • Provide expert technical support for hardware, software, and network-related issues, identifying root causes and providing solutions that minimise downtime• Utilise remote desktop tools such as MS Teams & RMM Software to troubleshoot and resolve issues for end-users located in Australian & Indian offices• Maintain and update knowledge base articles and ensure that they are readily accessible and user-friendly

Perth, Western Australia, Australia

• Provided remote support to end users and members of the company resolving technical issues promptly and efficiently, while ensuring compliance with audit and security protocols, resulting in a high level of satisfaction and minimal downtime.• Employed QualysGuard Query Language (QQL) to generate detailed reports on vulnerability assessment results, effectively communicating findings to stakeholders and facilitating data-driven decision making for prioritising remediation efforts.• Implemented proactive patch management strategy, conducting bi-weekly updates to ensure file integrity and maintain compliance with industry standards, while mitigating potential security vulnerabilities.• Utilised Powershell (PS) scripts to develop and execute patch management protocols at DNL, ensuring timely and effective updates to systems and software• Troubleshooting DNS-related issues using network diagnostic tools and command-line utilities, such as nslookup, dig, and ipconfig, to identify and resolve DNS configuration and resolution problems

Bachelor’S Degree, Digital Design And Creative Advertising, Distinction

Activities and Societies: SODA (School of Design and ART), Communications Council MemberStudying Digital Design and Creative Advertising.

Certificate Iv - Certificate Iv In Information Technology Networking, Computer Systems Networking And Telecommunications