Brandon Okrasinski Email & Phone Number

Woodridge, Illinois, United States

Orlando, Florida

■ Position requires 100% travel■ Provide classroom based and group-based training on software and hardware but not limited to electrical circuitry, generators, and wiring diagrams.■ Coordinate and facilitate client-focused web-based training courses.■ On-site and remote training regarding troubleshooting processes■ Provide training on pre-built & customizable reports for client management teams■ Work with Development team & Clients’ IT department on larger implementations with bidirectional communication software such as Microsoft SQL, City Works, and geographical information systems.■ Finalize on-site data synchronization with field PCs into client IT data centers■ Support customers through creation of workflow processes to increase software utilization and safety compliance■ Create and develop internal team standards on creating how-to guides, standard operating procedures (SOP), technical and training documentation■ Schedule all travel adhering to company policies and budget constraints■ Provide daily communication & summary reporting to internal and external management teams■ Provide updated information to internal Customer Support team on retrofit implementations which include pictures and drawings as needed

Central Florida

Altamonte Springs, Fl

Sought out new clients and developed clientele by networking to find new customers. Interviewed prospective clients to obtain data about their financial resources and needs.

Orlando, Florida Area

A startup organization focused on providing Floatation Therapy as a unique type of hydrotherapy that simulates zero gravity. Recruited to help launch the business from the ground up.■ Build, design and establish all retail, operations and technology platforms for the business; established operational protocols, defined business needs and partnered with outsourced teams.■ Designed company’s website to be an interactive site which combines a CRM system with on demand scheduling. Finished site resulted in reduced overhead and scheduling costs while capturing customer data for marketing, reporting, and analytics.

Downers Grove, Il

Technology Training Manager (July 2008 – August 2014)■ Training consisted of Point-of-Sale operations within the Floral industry included but not limited toaccounting software, sales & tax reporting, software & hardware troubleshooting, how-to questions,knowledge base articles, and network configurations local & wide area networks■ Created and trained management teams on reports.■ Coached all levels of support on call handling & troubleshooting procedures.■ Developed & modified training according to skill levels for technicians and clients.■ Managed offshore support training team with stateside training.■ Implemented & executed the on-board training of 60 plus support agents in the Philippines■ Managed a team of 5 trainers (US & Philippines combined), remote users, and subject matter experts.■ Developed and maintained training programs for 10+ software/hardware platforms.■ Controlled the release of critical system patches to store POS systems.■ Managed in-warranty repair requests for equipment in-field.■ Created and managed technical & user-based training programs using Learning Management Systems,PowerPoint, video training, web training, and classroom-based training sessions.Technical Support Manager (June 2007 – July 2008)Managed 50 department resources including the scheduling of 6 incoming and outgoing phone queues. Drove performance metrics and KPIs through formalized coaching. Engaged in cross-functional team engagements for ticket resolutions; teams involved in Software Development, Quality Assurance, & Escalations.Implementation & Training Specialist (May 2006 – June 2007)The position required 100% travel to implement & train technology solutions in Floral retail store locations across the United States & Canada. This included setup and configuration of servers, networks, Point-of Sale, and printers. After setup was completed trained retail staff, management, owners, and bookkeepers on a suite of business management software.

Oak Brook, Il

Provided clients comprehensive payroll processing and tax filing services using proprietary software.■ Created and implemented a 100+ page training manual for proprietary software; manual provided a knowledge base to reduce errors and drive first class customer support.■ Developed operational procedure manual for new hires to provide a “how to” on accessing network resources, databases, Microsoft Outlook, adding PCs to domains and the installation of all required software; guide reduced the need for extensive hands on training and decreased onboarding costs.■ Key lead for all technical issues related to sales database, hardware, software and network issues.