Brandon Okrasinski Email & Phone Number

Technical leader with a proven track record of recruiting and developing talent to help organizations achieve strategic success. A successful, oriented, cross functional manager with demonstrated success increasing revenue and minimizing excess expenses. A technical innovator with the ability to drive change and improve processes through training, procurement, technology implementation and support.Key Skills: ■ POS Setup & Configuration■ Performance Monitoring■ Upgrades and Migrations■ Troubleshooting■ Hardware & Software Installation■ Technical Trainer■ Call Center Systems■ LAN – WAN Configurations■ PCI & PA-DSS Compliance■ Trainer■ Technology IntegrationKey Accomplishments:■ Led 50 department resources including the scheduling of 6 call center queues. Drove performance metrics and KPIs through formalized coaching; set monthly & yearly S.M.A.R.T goals and utilized SkillPort Online Training to increase performance and reduce technical support errors.■ Defined Service Level Agreements with customers, escalation partners, hardware providers and warranty contactors; formalized contracts decreased spend, resulting in $1MM reduction in inventory.■Directed the transition of domestic level one call centers to a provider in the Philippines; successful launch resulted in an annual savings exceeding $2MM.■ Managed technical teams providing support for over 8,000 consumer websites; met with sr. leadership bi-weekly to discuss process improvement initiatives in support of a 5-year roadmap of required upgrades and system evolution.Core Competencies:✔ Cost Containment✔ Project Management✔ Team Leadership✔ Budget & Inventory Management✔ Strategic Planning✔ Operational Excellence✔ Change Management✔ Cross-Functional Leadership✔ Continuous Improvement✔ Business Analysis✔ Performance Improvement

Listed skills include Troubleshooting, Technical Support, Software Documentation, Training, and 45 others.

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  Itt Technical Institute-Oak Brook

  4.0 Gpa