David Boland Email and Phone Number

Flexential provides tailored Hybrid IT solutions delivered via the FlexAnywhere platform of integrated colocation, cloud, connectivity, data protection, managed and professional services designed to empower our customer’s digital transformation. The Enterprise CSM is the key relationship stakeholder for a module of large enterprise customers with complex hosting and colocation requirements. Primarily responsible for customer satisfaction and retention throughout the entire customer lifecycle. Activities include onboarding, customer success plans, issue resolution, Executive Business Reviews, owning risk mitigation, and portal training.

Windstream Holdings is a privately held telecommunications and software company that offers managed communications services, including SD-WAN, UCaaS, and high-capacity bandwidth services to businesses across the U.S. My role as a Customer Success Manager is centered around building and maintaining value-based relationships with enterprise customers throughout the account lifecycle in an effort to improve overall NPS. This includes solution design onboarding, provisioning, service launch, ongoing adoption and evolutionary product engagement to ensure that the customer realizes the full value of Windstream solutions.

Lumen Technologies is the second largest U.S. communications provider to global enterprise customers with facilities in more than 60 countries and an intense focus on the customer experience. As an Account Director, my role is to manage key business development activities for an assigned base of high-risk large enterprise accounts focused on growing CenturyLink / Lumen’s market share through digital transformation in the areas of WAN, Cloud, Security, Contact Center, CPE, SaaS, IaaS and Managed IT Services.

Georgia Public Web (GPW) was established in 1998 to help "Bridge Georgia's Digital Divide" by bringing high-end technology services to Carrier/Service Provider, State/Municipal Government and Enterprise customers throughout the State of Georgia. GPW provides transport, dark fiber, collocation and IP services up to 100GB as well as consulting and fiber construction services.My position was focused on new revenue generation, revenue retention, business development and partner activities across all three of the market segments that GPW serves.

New revenue growth and market development for an assigned base of prospects and customers in North Georgia, covering the ILEC and CLEC footprints. Account base consisted of enterprise, county government, K-12, healthcare and service provider clients. Primary products included: Ethernet, IP, MPLS, VoIP, Cloud, Contact Center, SaaS, Mitel, Avaya and Cisco CPE.

Nitel is a wholesale reseller of Tier 1 bandwidth services representing over 80 carriers from AT&T & VZB to small niche providers. Core services include: MPLS, IP, Ethernet, private line and managed services with a central focus on rural connectivity. My primary responsibilities were for new logo business development in the wholesale carrier and agent channels.

Provided a high level of sales expertise to Fortune 50-500 customers across multiple industries such as banking, insurance, large retail and manufacturing. Handled complex product applications, managed multi-million dollar run rates, and focused on at-risk revenue. Core responsibilities included revenue growth and account management of an approximate $20+ million account base covering the entire AT&T product spectrum as well as Nortel, Cisco and Avaya CPE. Began with BellSouth Business Systems and moved into AT&T's Signature Client Group in 2007 following the acquisition of BellSouth by AT&T.

New business development and account management of fiber network infrastructure services to facility based service providers via the Interstate FiberNet division. Increased account module annual revenues from $5M to $45M through new logo acquisition and organic account growth.