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A well-rounded and extensive background in IT management, combining technical expertise with solid managerial skills. My 11 years of management experience, coupled with 21 years of technical troubleshooting and business engagement, makes me a seasoned professional in the IT field.My proficiency in understanding both user and complex business issues, along with my ability to implement effective solutions, demonstrates my strong communication skills.My analytical skills for developing information systems into business intelligence tools indicates my capabilities to leverage technology for strategic business purposes, an essential trait in today’s data-driven business environment.My proactive approach to achieving best practice customer care through performance management reflects a commitment to delivering high-quality service and ensuring customer satisfaction.
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Head Of ItApadmiManchester, Gb
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End User Services Manager - Uk & IrelandDentsu International Aug 2021 - PresentManchester, England, United Kingdom(Manchester, London, Edinburgh, Leeds, Stafford, Newcastle and Dublin offices)Working into the Head of IT Support (UK & Ireland) my current responsibilities include;* Managing end user support across UK & Ireland; primarily accountable for end-to-end delivery of business technology solutions, as well as leading a team of engineers who support the day-to-day end user service desk incidents and tasks, including major incidents* Case management and reporting of escalated tickets and root cause analysis* Leading, coaching and developing the team to enhance market and domain knowledge, encourage development of innovative and resilient solutions, and drive operational efficiencies* Liaising between UK & Ireland business and technology functions; including understanding and relaying business needs, constraints and priorities * Project managing technical components of business led change; for example, office moves and expansions, consolidation of a data file server strategy, planning and implementing new acquisition integration, and establishing robust disaster recovery and business continuity plans* Partnering with global support teams to deliver IT transformation, for example, Cloud first strategy, moving local technology into a centrally managed environment* Supporting the £2m UK end user technology budget management process, and driving efficiencies through streamlining and alignment across c.4500 employees* As a member of the Reasonable Adjustment team, I ensure the technologies we implement support employee disabilities and wellbeing needs -
Regional It ManagerDentsu International Oct 2016 - Aug 2021Manchester, United Kingdom(Manchester, Edinburgh, Leeds, Stafford and Newcastle offices)Working into the Head of IT (UK & Ireland) and Chief Commercial Officer my key responsibilities included;* Delivering end user support, including the implementation of all business facing IT systems (workstations, servers, backup solutions, switches, telephony, and software), problem management, trend analysis that drives operational efficiencies, and future proofing solutions to enable scalability and new acquisition integration* Project management from initial scope definition and design, through to planning and delivery, and post implementation review* Leading, coaching and ongoing skills development of a team that delivered in line with project and operational budgets, timescales and scope * Understanding business strategies, priorities and needs to set the annual operational and project budget, and on-going monthly budget management * Management of 3rd party vendor relations including leading contract negotiations in line with regional business and global procurement policies
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Support And Project ManagerDentsu Aegis Network Feb 2013 - Oct 2016Manchester, United KingdomWorking into the Head of IT Operations (UK North) my key responsibilities included;* Development and maintenance of the IT support tools that meet business and technical service needsTroubleshooting and resolution of incidents relating to individual and multi users * Implementation, documentation and agile refresh of procedures and processes required to maintain the support function* Development of a continuous training plan that targeted improvements to first line resolution* Development of working relationships with clients, service delivery, project delivery, and 3rd party personnel to facilitate effective service delivery* Active involvement in the onboarding and transition of new services that enable seamless integration into the IT environment* Team recruitment, training, workload management, coaching and developmentNorth UK IT budget management including budget allocation, monthly spend adjustments and reforecasts
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Network EngineerDentsu Aegis Network Jul 2011 - Feb 2013Manchester, United KingdomWorking into the Head of IT Operations (UK North) my responsibilities included;* Supervision of the technical support team, which included 4 IT engineers* Engagement with the business and IT management team to support end to end project management and delivery * Identification of service improvement opportunities, for example delivery of MPLS system to enable better collaboration and support across locations
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Network EngineerMediavest Feb 2003 - Jul 2011Manchester, United KingdomWorking into the Chief Technology Officer my responsibilities encompassed providing a wide range of support including;* Regional hardware and software implementation and technical support across c250 users for example VOIP systems, VMWare environment, print server infrastructure* Rollout and management of core network infrastructure including firewalls, switches and wireless access points* Day-to-day end user service desk Level 3 support, including workload prioritisation, quality assurance, SLA adherence, stakeholder management, issue analysis, and reporting * Technical SME on projects, for example, office moves where I supported migration of local IT equipment to new offices* Liaison with 3rd party providers, for example ISPs, and contractor resource * Managing and maintaining the backup system using Symantec Backup ExecCreation of, and adherence to, the joiners, movers and leavers process -
It AdministratorFurniture Resource Centre Group Jun 2000 - Aug 2001Liverpool, United KingdomProvided end user deskside and server support for circa 50 people for 3 charitable organisations
Imran Patel Skills
Imran Patel Education Details
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Business Information Technology
Frequently Asked Questions about Imran Patel
What company does Imran Patel work for?
Imran Patel works for Apadmi
What is Imran Patel's role at the current company?
Imran Patel's current role is Head of IT.
What is Imran Patel's email address?
Imran Patel's email address is im****@****ail.com
What is Imran Patel's direct phone number?
Imran Patel's direct phone number is +4416166*****
What schools did Imran Patel attend?
Imran Patel attended The Manchester Metropolitan University.
What skills is Imran Patel known for?
Imran Patel has skills like Data Center, Vmware, Microsoft Exchange, Vmware Infrastructure, Itil, Network Security, Networking, Storage Area Networks, Virtualization, E Commerce, Netapp Filers, Disaster Recovery.
Who are Imran Patel's colleagues?
Imran Patel's colleagues are Muhammad Ahsan, Hamza Shahid, Sarah Toms, Mark Collin, Anitha Priyadharshini Sunderraj, Maureen Mbithi, Olamide Abiodun.
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Imran Patel
United Kingdom1rolls-royce.com -
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1gmail.com -
2aecom.com, mcaslan.co.uk2 +121359XXXXX
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Imran Patel
Manchester
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