** Successfully exited to Granicus **Simpleview empowers more than 1000 global destination marketing organizations (DMOs) with powerful tools, knowledge, and creativity to help tell a unique story.

Drove the product vision, roadmap, strategy, execution, and deployment focusing primarily on scalability, user experience, and revenue. Grew a Product team from three to twelve including the building of Scrum, Program Management, and Design teams all of which nested under my umbrella. Transitioned the development methodology from Waterfall to Agile / Scrum utilizing Jira and monday.com as project trackers.Key Achievements:* Championed Data-as-a-Product approach for our platform which allowed fleets to integrate all of their disparate systems empowering them with a one-stop-shop for all of their data, making it truly actionable, which grew recurring revenue by an average of 12% month-over-month.* Designed and built a robust roles and permissioning system which acknowledged custom and constantly changing customer hierarchies for company insight, visibility, and reporting, and grew daily active users by ~45% in 2021.* Transformed individual customer commitments into scalable solutions by agnosticising customer KPIs which enabled them to visualize all their data in multiple ways, including time-series and stack-ranked across their business hierarchy.* Coupled with Greenfield, Blue Ocean, and large-feature deliverables, I instituted an incremental improvement Sprint budget to ensure we were constantly evolving the product and acknowledging customer requests.

Reprivata was a ground-floor start-up that was an unfortunate victim of COVID.Key accomplishments:* Built every aspect of a scalable Product team including implementing an Agile development methodology, leveraging Scrum and Jira as process management frameworks.* Stood up and staffed a Support organization from scratch designed to maximize customer satisfaction with a focus on scalability.* Laid the groundwork for HR, Customer Success, and Financial teams, and staffed accordingly.* Instituted an OKR framework for culture, company, and team goal alignment, as well as individual contribution assessment and growth.

** Successfully exited to Sangoma **Owned the product roadmap, strategy, execution, and deployment with a laser focus on revenue, scalability, user experience, and customer satisfaction. Defined strategic organizational goals and aligned departments effectively. Collaborated with potential and existing clients to deliver professional service software solutions utilizing both in-house and offshore development teams. Established and drove company core values and ensured effective recruiting, onboarding, professional development, performance management, and retention. Instituted a true Agile development methodology utilizing Scrum as the framework and Jira as the management software.Key Achievements:* Conceptualized and launched an industry-first CPaaS marketplace product that provided third-party developers a subscription-based revenue channel while driving application traffic across VI’s network.* Transformed the Support Org by implementing NPS and CSAT measurement frameworks, and launching 24/7 follow-the-sun support. * Achieved 15% company-wide gain in throughput without increasing OpEx by performing department-by-department and employee-by-employee deep-dives to identify process improvements and automation opportunities.* Enhanced employee morale by implementing culture initiatives including a peer bonus program, as well as transitioning to an OKR assessment and company objective methodology to reward performance over longevity while providing visibility and alignment of personal and department goals with company goals.* Built a strong company vision and culture resulting in a promotion from Director of Product and Program Management to COO, while successfully driving company valuation from $18M to $48M, resulting in a successful exit.

Engaged directly with customers to effectively understand their business challenges which drove software solutions at scale. Created analytical, reporting, and tooling systems to surface data and reporting metrics for Google Shopping, Ads, and Campaign Management. Led the migration of all Support and Operational systems from the Channel Intelligence stack to Google stack while product-managing supplemental systems.Key Achievements:* Successfully built and oversaw a Product team that managed Google Shopping products and programs, driving combined revenue generation and savings of $280M.* Achieved $40M in annual FTE and OpEx savings by standing up an 80+ headcount offshore support solution, including a management structure, that utilized a 300+ page web-based knowledge repository to ensure self-sufficiency.* Designed and built multiple client self-serve systems to both empower the client as well as lower Google Support workload.* Improved ease of accessing client information and streamlined client feed deployment by designing and launching an in-house CRM solution, resulting in adoption by the entire global Shopping and Ads organization.

** Successfully exited to Aspect **