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London Area, United Kingdom

Tribal EMEA (Part of OMNICOM Group) is a Total Experience Agency. They create brand experience ecosystems that help build competitive advantage for their clients. Tribal is made up of six expert practices that stand apart or snap together, creating the right experience in the right place at the right time for their customers, it’s employees and their organisations. Our key client is Volkswagen group which include passenger cars, commercial vehicles, Skoda, SEAT and Cupra. We also service HERO foods, which is a multi-national which over 100 brands under their banner.Key HighlightsAWS Migration of the Volkswagen Ecosystem: Joined and then supported the team with the successful migration of the Volkswagen ecosystem from Rackspace to AWS, a monumental project that modernised VW systems, significantly boosted platform speeds, and improved user experience. I Managed functional/UAT and non-functional testing across five VW brands: Volkswagen Personal Cars (VWPC), Volkswagen Commercial Vehicles, SKODA, SEAT, and Cupra. Ensured seamless integration of a vast array of internal Tribal and VWIT APIs, bridging the gap between old and new systems.Showroom App Upgrades (iOS Native App): Managed numerous projects aimed at optimizing the showroom app used in car showrooms, enhancing the user experience, and boosting sales. Defined a robust, data-driven test strategy to ensure the app's seamless performance, reliant on API integration.Support for the Live Platform Team (VW LPT) – BAU: Oversaw the day-to-day running of Volkswagen web applications across three global locations: London, Mauritius, and India. Ensured the consistent delivery of QA services, handling live issues, hotfixes, deployments, and necessary rollbacks with precision, thereby safeguarding Volkswagen's brand image and operational integrity.

London Area, United Kingdom

Hugo & Cat (Part of IPG Group) is a multi-award winning full-service digital and interactive agency specialising in creating compelling brand experiences. Capabilities include data & insight, strategic planning, experience design, content creation, creative technology, and mobile & web development.I have direct involvement with brands including American College of Surgeons, Intermountain Health, Johnson & Johnson, S&P, Royal Mail, Thames Water, Sony, L’Oréal, Stanley Black and Decker, Tourism Ireland, IKEA. I am responsible for delivering environment-agnostic quality software from DTC/Ecommerce applications, Customer management systems, Salesforce integrations for CRM, to delivering bespoke personalisation experiences for the healthcare, tourism and building Industry.Royal Mail – LovetoPost and Swapshots (iOS and Android Native App):• Pioneered Royal Mail's first Ecommerce app with real-money transactions, ensuring top-tier quality.• Implemented scrum framework, enhancing agility within Hugo&Cat.• Introduced native app testing, a first for Hugo&Cat, leveraging experience from Premier Inn mobile app.• Managed content moderation across four time-zones, ensuring seamless communication and quality.Tourism Ireland – Re-platforming & Rebranding:• Overhauled QA approach with modern tools and technologies, ensuring compliance with Irish/EU accessibility standards.• Established onshore and offshore QA teams, fostering close collaboration within development squads.• Led performance testing for St. Patrick's Day, supporting 150k+ concurrent users.• Secured ongoing funding through a continued partnership of over 10 years.Royal Mail – MyPost App (iOS and Android Native App):• Defined a comprehensive QA strategy, integrating real-world testing scenarios.• Served as Scrum Master, leading all sprint ceremonies.• Orchestrated System Integration Testing with major suppliers, focusing on live scenario management.

London Area, United Kingdom

VML is an NMA Top 100 full service digital agency delivering creative solutions for some of the most recognised brands in the world, including the Premier League (Fantasy Premier League), Whitbread (owners of beefeater, costa coffee etc.), Xbox, Colgate-Palmolive, Vodafone, Gatorade, Microsoft, SAP, British Library, and the BBC to mention a few. I liaised with other QA heads and Leads across the VML Global network - with offices in Kansas City, Brazil, Milan, Singapore, Australia, and New Zealand to constantly improve QA approach across our teams and aid personal development.Premier League – Fantasy Premier League:•Delivered the Fantasy Premier League web application, ensuring a seamless and engaging user experience for millions of football enthusiasts.•Managed real-time data integration, handling concurrent information such as match, club, and player statistics, and player availability.•Defined and executed comprehensive System Integration Testing, ensuring seamless operation and high performance of client and multiple third-party systems.•Implemented robust automated testing frameworks to ensure consistent and efficient testing cycles.•Coordinated with cross-functional teams to integrate quality assurance into the entire development lifecycle, promoting a culture of quality and continuous improvement.Whitbread – Premier Inn Hotels:•Led the QA management and daily operational support for Premier Inn, a multi-million-pound business heavily reliant on digital direct-to-customer sales.•Implemented an agile approach to the Software Testing Life Cycle (STLC), ensuring the continuous delivery of new features and seamless business-as-usual (BAU) operations.•Established a new QA department from scratch, hiring and developing staff, and implementing robust testing methodologies.•Defined and executed tests that provided maximum coverage for e-commerce and financial transactions via dedicated payment gateways.