Professional Summary• Experience: A software Quality Assurance professional, with over 14 years of experience in delivering quality software across various platforms, including web applications, mobile sites, mobile native apps, PWAs, Data-driven Applications and microservices.• Methodologies: Proficient in Agile, Hybrid, Waterfall, and ‘Agency’ methodologies, with a focus on both manual and automation testing approach. Using tools like Jira, Azure DevOps and TestRail to delivery quality software.• Testing Expertise: Skilled in functional and non-functional testing, with experience in automation tools such as Selenium, Nightwatch, Cypress, Postman, and Playwright. Also adept in performance and security testing. I have experience with API, Accessibility, User (UAT) and Operational (OAT) testing. • Leadership and Management: Experienced in building and managing QA teams from scratch, implementing QA strategies, and fostering a team-oriented environment with a servant-leader philosophy. I am adept at managing onshore/offshore, onsite/offsite teams.• Operational Awareness: Strong business and operational awareness, with experience in interacting with C-suite executives and being part of steering/governance teams. Happy to roll my sleeves up and get stuck in with the team but also quite comfortable presenting in front of clients. • Tools and Techniques: Familiar with tools and techniques for defining service level agreements, operational acceptance testing, and managing the software development lifecycle. Areas of Expertise• Managerial Skills: Ability to assess and improve the maturity of testing operations including QA effort estimations and forecasting, develop matrices for resource management and pastoral activities. I can manage ‘up’ as well as ‘down’.• Delivery Quality: Skilled in agile ceremonies, strategic planning, and delivery coordination, with a focus on customer-centric solutions. A Systematic approach to achieving confidence in a product.• Hybrid Methodologies: Comfortable working in both manual and automation spheres; in relation to DevOps, continuous integration, and continuous improvement.Professional Ethos• Quality Focus: Passionate about delivering environment-agnostic quality software and identifying gaps within teams or products to drive high standards.• Leadership Style: Believes in leading by example with a hands-on approach, fostering camaraderie and focusing on servant-leadership.