Carlos Bonilla Email & Phone Number

San José, Cr

San José, Cr

Managed multiple projects simultaneously, ensuring weekly deliveries using Agile framework.Optimized operations, schedules, and profitability, proactively mitigating risks and bottlenecks.Addressed customer complaints, coordinated meetings, and managed payments.Facilitated team communication and collaborated on strategic initiatives.Ensured quality standards, conducted regular reviews, and maintained meticulous documentation.Provided status reports and documented lessons learned for continuous improvement.

San José, Costa Rica

As a Project Assistant Architect I was involved in medium and large scale projects, working closely with clients and third parties by following-up, negotiating, and solving complex situations. Technical duties included 3D modeling, technical drawing (floor-plans, constructive details) on-site inspections, sorting technical documentation, and generating reports and informs. I was also involved in other tasks such as training new employees and collaborating with management to develop internal processes.

Alajuela, Costa Rica

Managed office communications, arranging meetings and site visits directly with the client, I was also in charge of checking with vendors for deliveries and quotes.Back-office tasks included design and conceptualization, creation of project budgets, file managment, 3D modeling and technical drawing.

San José, Costa Rica

Assistant Professor for the Design II Workshop

Heredia, Costa Rica

In charge of resolving high-level escalations for complex cases within theSmall and Medium Enterprises for the Americas section. It was myresponsibility to take ownership of the escalations, analyze each case andmake executive decisions to provide a resolution that guaranteed customersatisfaction. Negotiating, order processing and logistics coordination werepart of the resolution process.