Bonita Hayes Email & Phone Number

United States

Schaumburg, Illinois, United States

Schaumburg, Illinois

Develops online courses using Articulate Storyline and Rise.

• Create/update training courses to reflect upgrades within billing systems or changes to policies/procedures within departments.• Work with management to assess the needs of each area, assist in the definition of departmental policies and procedures and make training-related recommendations for job-specific training.• Manage/administer education through the use of a Learning Management System (LMS). Must be able to create strategic curriculums and devise overall training strategies through the LMS automation.• Responsible for needs analysis, making recommendations for delivery methodology and development tool set, course design, feedback and post-training evaluation of training projects. • Determines the appropriate delivery medium to be used for assigned projects based on information attained during the needs analysis phase and can explain the rationale for the medium selection. (e.g. live classroom, live WBT, CBT, job aide or documentation.) • Develops and conducts evaluation plans for all educational channels and generates specifications for revisions based on feedback collected. • Develops tangible performance measures which may consist of achievement tests, simulation scenarios, or checklists for observation of performance.

Teaches Microsoft, iPad and Social Networking classes.

Responsible for the administration and oversight of the college processes for the entry and accuracy of faculty load data and overall support of the academic scheduling processes. Maintained non-credit schedule modifications for all semesters, including new course additions, course withdrawals, and course revisions; served as back-up to subdivision colleagues.

Assisted faculty with using technology tools, software applications, and the college's learning management system Blackboard for instruction and learning. Created online learning tutorials using Captivate. Designed job aids and user manuals for faculty, staff and students.

Oakbrook

Assists Instructional Designers and faculty in building and maintaining online courses using tools embedded in Learning Management Systems as well as multimedia production tools and collaboration tools. Implements course designs and revisions, assists with course setup for each term, and helps faculty troubleshoot technical issues. Aid in the development of support resources for faculty and students and explore new technologies relevant to the online classroom. Track, prioritize, and follow up on multiple projects to ensure course revisions are completed accurately, and that issues are resolved quickly.

Performed diverse, advanced and confidential administrative support functions including composing, signing and releasing routine but somewhat complex correspondence. Gathered and compiled reports with information relevant to/for department. Managed different and conflicting objectives, projects or activities at one time. Communicated with executives and line management to gather or convey relevant information. Involved in high-level client contact and exposure to sensitive information, used considerable tact, diplomacy and judgement

Facilitated 5 day Professional Training Program for new hires, as well as other curriculum courses, which has resulted in over 100 classes with more than 500 employees being successfully trained. Demonstrated Performance Consulting by identifying client trainingneeds; presenting solutions; evaluating program performance and providing feedback to management. Created alternative training methods by implementing online tutorials and job aids which reduces classroom time and transportation costs. Key player on team; chosen by management to remain during company downsizing; frequently selected for team projects and special assignments. Evaluates trainees progress by assessing readiness for job responsibilities; provides feedback to management regarding student’s development. Constantly monitors ways to improve training delivery methods and seeking ways to reduce budget; takes initiative