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Bonnie Will is listed as Experienced Customer Service Representative | Seeking New Opportunities in Customer Relations. based in Burnsville, Minnesota, United States. AeroLeads shows a matched LinkedIn profile for Bonnie Will.
Bonnie Will previously worked as Customer Service Representative at Wausau Supply Company and Customer Service Administrator at Frontier Communications. Bonnie Will holds Associate Of Arts In Business from Normandale Community College.
Dedicated and results-driven customer service professional with extensive experience, specializing in customer service within the dynamic telecom and building materials industry. I have spent 13 years honing my skills, establishing myself as a reliable and efficient Customer Service Representative. My expertise lies in effectively managing customer calls and email work queues for orders and quotes for optimal customer satisfaction.As a strong communicator, I excel in both inbound and outbound customer calls and emails, consistently resolving issues with a customer-centric approach. My problem-solving skills have been pivotal in navigating complex challenges, contributing to the success of the organization.Throughout my career, I have demonstrated a commitment to excellence, achieving success in handling diverse responsibilities, including managing work queues and delivering outstanding customer service. My long-term tenure with a single employer is a testament to my loyalty, adaptability, and the value I bring to a team.I am now seeking a new opportunity to leverage my extensive experience and skills in a customer service role where I can contribute to building and maintaining high levels of customer satisfaction. I am confident in my ability to excel in a dynamic work environment and look forward to bringing my passion for customer service to a new challenge.
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Lakeville, Minnesota, United States
Handle incoming calls and emails from distributors. Work toward first call resolution on questions, quotes and orders. Communicate with other departments and co-workers to maximize a consistent experience for the customer.
Burnsville, Minnesota, United States
Addressed customer concerns by meticulously investigating a pre-edit order error, identifying the recent inclusion of the EVC Qty field in VFO, and guiding the customer to complete the order seamlessly. Resolved critical customer issues by swiftly locating an existing circuit in Frontier's database, verifying the E911 address, and facilitating the smooth submission of the order, earning recognition from both the customer and leadership. Managed the wholesale Ethernet work queues and… Show more Addressed customer concerns by meticulously investigating a pre-edit order error, identifying the recent inclusion of the EVC Qty field in VFO, and guiding the customer to complete the order seamlessly. Resolved critical customer issues by swiftly locating an existing circuit in Frontier's database, verifying the E911 address, and facilitating the smooth submission of the order, earning recognition from both the customer and leadership. Managed the wholesale Ethernet work queues and processed circuit orders following Frontier’s service levels and quality standards. Handled wholesale inbound and outbound customer calls concerning ordering. Partnered with Sales, Engineering, and Outside Plant to address Ethernet ordering issues. Mentored customer service representatives, ensuring they understood the scope of their responsibilities to be successful.SALES & SERVICE SPECIALIST/ Enterprise Circuits ▪ 05/2010- 10/2022, Remote - 03/2020 - 10/2022 Executed retail circuit service orders sourced from Salesforce, WFM, and email for the Account Managers, Customer Service Advisors and Enterprise customers. Handled Enterprise customers' incoming calls regarding Frontier bills and products. Fulfilled all companywide billing requests for Managed WIFI products.SALES & SERVICE SPECIALIST / Development Support Team (DST) ▪ 07/2004 – 04/2010 Handled incoming calls and emails from the Business Sales & Service Consultants requesting assistance. Entered Tables requests, BPI requests and Heat tickets to fix system issues. BUSINESS SALES & SERVICE CONSULTANT ▪ 09/2000 – 07/2004 Sell Frontier Business products and services to meet established objectives. Troubleshoot customer problems to resolve customer concerns. Show less
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Bonnie Will is listed as Experienced Customer Service Representative | Seeking New Opportunities in Customer Relations..
Bonnie Will is based in Burnsville, Minnesota, United States.
Bonnie Will has worked for Wausau Supply Company and Frontier Communications.
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Bonnie Will holds Associate Of Arts In Business from Normandale Community College.
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