Bonnie N. Email & Phone Number

Davenport, Fl, Us

- Dedicated to creating magical experiences and ensuring a safe and enjoyable transportation environment.- Exceptional knowledge of the Walt Disney World Resort layout and attractions, enabling efficient navigation and providing valuable recommendations to guests.- Excellent communication skills, able to engage with guests of diverse backgrounds and age groups, ensuring a positive and memorable experience.

- Collaborate in teams of 4 or 5, utilizing the Salesforce Professional Services Methodology (Discover, Define, Design, Deliver, and Deploy) to elicit requirements, perform needs analysis, and define business cases. Scope solutions that meet clients' business challenges.- Elicit, document, and analyze requirements surrounding business challenges, and produce data-driven solutions.- Created and implemented custom objects, fields, flows, validation rules, and page layouts, optimizing the Salesforce platform for enhanced user experiences. - Skillfully configured Salesforce Lightning Pages and Experience Cloud sites to streamline data access and improve information dissemination.- Utilize both Lucidchart and Elements Cloud to create Business Process Maps (BPM) and Universal Process Notation (UPN), effectively mapping out workflows and facilitating clear communication of processes.- Improve business processes and efficiency within Salesforce. Present findings to peers and industry professionals.- Work effectively with others under tight time constraints, ensuring efficient collaboration and high-quality results.Clicked is a virtual work experience program that enables learners to access hands-on learning experiences to explore careers, build skills, and launch careers alongside corporate training partners and employers.I am actively participating in the following career tracks: - Salesforce Administrator- Salesforce Business Analysis

- Co-leader for an all-female Salesforce team exploring best practices around Salesforce and the broader Salesforce ecosystem focusing on certification and hands on experience. - Utilize Experience Cloud to create and deliver captivating digital experiences, streamlining the collection and dissemination of critical information for the company.- Lead client sessions, gathering/prioritizing requirements and in creating, designing and implementing Salesforce declarative solutions, customizations, applications and integrations to deliver solutions that impact multiple platforms and products.- Facilitate and lead daily standup meetings, ensuring efficient communication, progress updates, and collaboration within the team leveraging Jira and Confluence collaboration tools.- Effectively implement lead conversion strategies utilizing NPSP package, including proficient management of Web-to-Lead maintenance and Lead Mapping processes.- Expertly configure data integration and automate business processes, leveraging email templates, email alerts, and flow solutions to optimize efficiency and streamline operations.- Drive the optimization of Salesforce Security through meticulous ongoing maintenance, license management, and expert structuring of roles, profiles, permission sets, and sharing settings.- Design and develop customized User Interface (UI) solutions, including Lightning layouts and page layouts, to optimize user management and enhance user experience.- Effective at designing standard and custom objects, custom fields, picklists, multi-picklists, page layouts, apps, validation rules, Flow, approval processes, lightning layouts, reports & dashboards.- Develop comprehensive end-user training documentation and engaging instructional videos to foster user understanding and drive successful adoption of customizations.

Winter Garden, Florida, United States

- Implemented a comprehensive support and professional development program, resulting in the highest employee satisfaction scores for the property. Increased scores from 53% to 91% within 12 months.- Utilized Agile methodology to collaborate with cross-functional stakeholders and develop a weekly onboarding process, incorporating multiple departments and training methods. Achieved a 24% increase in retention rates over six months.- Led the Agile implementation of a new Roommate Mediation process, which gained adoption by over 200 corporate-level properties.- Played a key role as a Salesforce End User, supporting the Discovery Process and successfully implementing the Service Cloud instance.- Actively supported co-workers by offering expertise in Salesforce, providing assistance and troubleshooting for reports, dashboards, UI, and cases.- Led onboarding, training, and ongoing support for 76 entry-level full-time and part-time professional staff while supervising a team of up to 30 professionals.- Provided exceptional customer service to a diverse group of over 7,000 stakeholders as part of the Disney College Program.

Plant City, Fl

- Oversaw the Office of Student Activities and Student Center – including developed organizational mission and goals for the office while supervising part time professional staff, and up to 6 work-study students. - Analyzed complex problems and provided effective solutions as the advisor to campus-based Student Government Association, including up to 6 elected Executive Board members, up to 25 elected student Senators, and 8 Club Representatives and Club Advisors. - Created and implemented an innovative 7-week student lead Personal Leadership Course and 8-week Group Leadership Course that graduated over 55 students and Student Safe Space LGBT+ Training with over 150 graduates. - Developed and managed multiple Microsoft SharePoint Pages, and annual budgets in excess of $275,000.

- Shared extensive product knowledge and expertise to assist clients in making informed purchasing decisions.- Implementing strategies and tactics to drive sales growth, achieve targets, and maximize revenue opportunities.- Conducted interactive presentations and demonstrations to captivate clients' interest and facilitate meaningful engagement.- Offered ongoing support and follow-up to ensure customer satisfaction, address any concerns, and nurture client relationships.- Participated in networking events and engaging with the community to expand client base and build brand awareness.

- Offered personalized consultations and experiences to meet the unique needs and preferences of each client.- Shared extensive product knowledge and expertise to assist clients in making informed purchasing decisions.- Built strong, long-lasting relationships with clients based on trust, integrity, and exceptional service.- Transitioned to Pure Romance Independent Consultant from May 2016 - December 2016 due to Passion Parties being sold.

Lake Buena Vista, Fl

- Created happiness by providing a magical experience for people of all ages.- Worked to create a safe, courteous, and efficient environment to transport guests to their destination.- Shadowed managers and coordinators to see the inner workings of Disney World on a day-to-day basis.

Lake Buena Vista, Fl

- Provided guest service to Cast Members by identifying resources for professional or personal development. - Maintained learning resources, assisted with phone calls, and answered questions.

Lake Buena Vista, Florida, United States

- Provided direct supervision of employees during shift and full responsibility of store operations and positive guest engagement.- Closed out cash drawers and running reports nightly all while making sure store was ready for opening the following morning. - Constantly stocked inventory and supplies all while maintaining Basin and Disney standards.

Fairfield, Ct

- Responsible for overseeing a First-Year residence hall of over 250 students including facilitated the Health Living Learning Community.- Supervised, trained, evaluated, and provided ongoing support for eight undergraduate Resident Assistants and one Graduate Arrupe Minister. - Advised the Residential Community Council consisting of 12-15 first year students. - Served on a 24-hour duty rotation as the primary contact in crisis and emergency situations for all of campus. - Coordinated programming for six building or campus-wide programs each year.- Assisted eight resident assistants with their programming in the hall.- Assisted with recruitment, selection, training and evaluation of Resident Assistants.- Adjudicated student code of conduct cases as a judicial officer for Fairfield University

Fairfield, Ct

- Served as a member of a five-person team, responsible for designing, coordinating, and implementing all aspects of the New Student Orientation Program for over 900 incoming new and transfer students.- Interviewed, hired, trained and supervised three Orientation Chairs, 33 Orientation Leaders and 35 Orientation Committee members. - Served as the liaison to the Office of Residence Life and Housing, responsible for all housing related issues including room assignments, facilities, and policy implementation.- Coordinated activities and logistics for Orientation Leaders during training and New Student Orientation.- Taught one section of the First Year Experience course.- Assisted in the coordination of the First Year Experience course, including curriculum development and planning.

Tampa, Fl

- Supported the creation of the new center, including developing the mission statement, philosophy, and learning objectives for the center as well as marketing and promoting the new space.- Planned and implemented the Rising Leaders Summit for sophomores and juniors. - Coordinated the Emerging Leaders Institute, including the management of 10 student facilitators and 50 attendees.

Tampa, Fl

- Coordinated and facilitated the Safe Zone ally program for faculty and staff and the Student Awareness Program (SAP) ally sessions for undergraduate students.- Directed the Safe Zone training team and identified and implemented LGBT+ campus programming opportunities.- Advised the PRIDE Alliance student organization and other LBBT+ oriented organizations.

Tampa, Fl

- Managed the leadership office while enforcing requirements for all organizations within the designated space.- Mentored and supervised 17 student originations within the leadership office area.- Planned and implemented the Emerging Leaders Conference; selected, trained and advised student facilitators.- Updated three manuals for the Office of Student Engagement and Involvement, including the Student Organization Handbook, the Advisor Handbook, and How To Start a New Organization.

Dartmouth, Ma

M. Ed; Student Affairs, Curriculum And Instruction

B.A, Psychology

Bachelor'S Degree, Psychology

3X Salesforce Certified Professional, Salesforce Architect

Activities and Societies: Salesforce Fundamentals, Salesforce Talent Alliance Career Cohorts, ClickedSelected to participate in Salesforce.

Double Star Ranger