Boon Khai Ng Email & Phone Number

Singapore

Singapore

Expanded NLP capabilities in Life & Health team by designing andimplementing automated medical coding system to leverage on free text• Developed NLP models using text similarity matching, knowledge baseconcept extraction and few-shot learning to tackle text classificationproblem with limited training data• Built a medical coding classifier prototype consisting of web services andfront-end GUI for demo and user consumptions• Work contributed to reduction of underwriting risk through featureenrichment of augmented underwriting

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Led and implemented various HR technology and data projects in the organisation with more than 36,000 employees• Built various neural networks and tree-based machine learning models to predict and highlight flight risk of employees holding key pivotal positions in business units • Performed descriptive statistical analysis on attrition and presented high-risk features to HR business partners• Performed Span of Control analysis for the management to validate the effectiveness of the organisation reporting structure• Designed data warehouse architecture with snapshot capability in SAP BW to ensure accurate, consistent and timely data for HR reporting purposes• Developed various dashboards for HR personnel to consume people-related data via Excel and Power BI• Coordinated change management and implementation of the new Learning Management System (LMS) and achieved 95% adoption rate among employees

Selangor, Malaysia

Led the development of AI solutions to solve business and consumer problems• Built and deployed machine learning models coupled with rule-based techniques for various products• Developed a chatbot virtual assistant reduces work friction of customer service personnel by providing response suggestions to enquiries and automating customer information retrieval• Achieved F1 performance of more than 85% in conversational topic classification for a customer service virtual assistant chatbot solution• Built an image classification system with Google Inception v3 for e-commerce products• Designed and developed infrastructure, expert system, UI and knowledge base for applications• Developed a product recommender chatbot that suggests best-fit products based on consumers’ purchase requirements

Master Of Science In Business Analytics

Bachelor Of Mechanical Engineering (Honours), Engineering