Boopathy Sripathy Email & Phone Number

Wellington, New Zealand

Wellington, New Zealand

• Monitored and managed internal and vendor group workflow, including jeopardy management and acted as an escalation point within the helpdesk group.
• Supported and mentored the team with troubleshooting technical issues, both real-time and planned coaching.
• Communicated application problems and network events to key stakeholders, and Customers.
• Facilitated daily operational briefings to helpdesk staff and managed the ongoing training and development of the helpdesk… Show more
• Facilitated daily operational briefings to helpdesk staff and managed the ongoing training and development of the helpdesk team.
• Owned and developed learning and knowledge resources within the Helpdesk area.

Wellington, New Zealand

• Event/Incident management, ensuring customer needs are being met and expectations effectively managed
• Managed the day to day operation of the helpdesk ensuring company service level standards are met or exceeded.
• Escalated with suppliers and internal departments to ensure timely resolution of customer issues.
• Proactively communicated problems and issues to key stakeholders (management, staff, and customers).
• Lead, coached and motivated team members, ensuring the… Show more
• Lead, coached and motivated team members, ensuring the consistent achievement of targets and career growth.

Chennai Area, India

• Point of contact for all Major Incidents
• Identify, initiate, schedule and conduct incident reviews
• Responsible for the effective implementation of the process "Incident Management" and carries out the respective reporting procedure.
• Responsible for communicating with the Incident Process Owner.
• Working with the Service desk Manager to ensure 1st line support is in a constant cycle of improvement through internal training, ensuring support documentation is updated and… Show more
• Working with the Service desk Manager to ensure 1st line support is in a constant cycle of improvement through internal training, ensuring support documentation is updated and utilising all available support tools.

Chennai Area, India

• Handling all the Tickets Including ( Critical, High ) and ensure that these tickets are assigned to concerned team and are looked upon by someone
• Dealing with the Plant Critical Applications and when received the call regarding any of the plant applications ensuring that all the details are obtained and the urgency and impact has been formulated based on the.
• Dealing with the Plant Critical Applications and when received the call regarding any of the plant applications ensuring that all the details are obtained and the urgency and impact has been formulated based on the.
• Resolving Customer issues related to Ford Infrastructure
• Providing Enterprise Support with a great experience
• Resolving the issues without any Escalations Issues Related to Ford Infrastructure which includes ( Single end user computing, and multiple users related, Password reset ( NT login ) and RACIF IDReset, VPN Issues.

Chennai Area, India

• Worked with customers of “AT&T” to resolve their technical issues related to their Internet Services and Email. This involved working rotational shifts
• Provided 2nd level IT Support such as configuring routers and switches, verifying DNS and TCP/IP settings, configuring email clients like MS Outlook, Thunderbird etc., directly to the end users through Phone, Email and.
• Authenticated and authorized all users in a windows domain network using Active directory with a good… Show more
• Authenticated and authorized all users in a windows domain network using Active directory with a good understanding of Group Policy
• Working in a busy call center I have proved I can work under pressure. I regularly handled over 30 calls per day at peak times, working quickly and accurately whilst ensuring I had enough time to complete the call with.
• Mentored the team and handled escalation calls for challenging issues

Graduate Diploma, Information Technology

Bachelor’S Degree, Computer Science, First Class

High School, First Class