Manage moderate to high risk cases on a variety of ER topics including but not limited to global bank policy, attendance, performance, behavior and conflict resolution, across multiple lines of business.

-Self managed over 2000 calls/cases on a variety of ER topics including but not limited to global bank policy, attendance, and performance across multiple lines of business-Thoroughly researched all claims to identify root cause of issues and document calls including all relevant, factual narrative of details and rationale for recommendation in case management tool-Independently used sound judgment to mitigate risk, weigh the importance and validity of information to form fact-based opinions, solve problems and make formal recommendations-Provide exceptional client care; conveying empathy, patience and utilizing listening skills-Navigated multiple systems or tools simultaneously while accurately documenting conversations-Effectively influenced key stakeholders including managers, employees, HR partners, and other business partners.

- First point of contact for questions related to COVID absences, pay, policy, etc. -Work closely with partner teams to keep up to date on process changes, quick resolution of cross-functional issues, and consult to improve processes. -Use case management systems, review cases for eligibility, determine the appropriate leave and/or disability pay benefits, and establish/execute a case management plan.

*Manage full lifecycle recruiting for a wide range of roles*Craft and execute unique and effective sourcing strategies and techniques to find and engage passive talent*Source candidates from relevant networks, employee referrals and passive candidates through networking *Identify, prescreen, and evaluate both passive and active candidates at all levels* Prioritize candidate experience

▪ Train, coach, and develop associates to ensure that they maintain in-stock, store appearance,and live out company values as the best customer service retailer in the world.▪ Create worklists and expectations for associates to have a clear understanding of how to performtheir job with excellence and maintain a grand-opening ready department daily.▪ Write and conduct evaluations for associates, participate in the hiring/interview process for newassociates, and partner with management when disciplinary action is necessary.▪ Open and close store as MOD in the absence of salaried member of management, assist withcoaching and training of fellow department supervisors.▪ Maintain department records and generate ad-hoc reports for management as requested.

* Primarily responsible for providing emergency medical treatment, limited primary care, and health protection and evacuation from a point of injury or illness.*Assisted with documentation of medical activities, coordinating preventative health assessments, and providing emergency medical direction to company leadership.

▪ Provided expert leadership and managed the store with 300+ hourly associates.▪ Assumed responsibility for hiring, firing, conducting evaluations, and training of associates.▪ Met and exceeded store sales goals, achieved productivity standards as well as enforced allcompany policies and procedures.▪ Created and maintained positive employee relations through building, leading, and developing aquality store team.▪ Implemented training programs to ensure staffs are trained in product knowledge, customerservice and selling skills.▪ Exceeded all financial and operational objectives on expense control, weekly reports andaudits/checklists.▪ Developed shrink action plans, theft mitigation solutions, process audits & safety/risk reductionprograms to reduce shrink and minimize costs of general liability and associate accidents.

▪ Responsible for inventory management, food costs, store personnel, P&L review and puttingaction plans in place to help minimize costs and increase profitability.▪ Managed all personnel working in the facility including the hiring, firing, and training of hourlysupervisors and hourly associates.▪ Drove sales by supporting the corporate marketing team’s directions, and ensuring that therestaurant provided safe, quality, and efficient food & service for all customers.