Borcan Dragos Email & Phone Number

Bucharest, Romania

- Ensuring internal communication within the team, holding team meetings, keeping team up-to-date with the project details- Taking care of new starters, introducing them to the team, their tasks and role- Identify and implement process improvement initiatives in conjunction with manager and team- Standing in for supervisor within agreed scope of delegated authority on specific subjects- Supporting the team members in case of problems or escalation; being the first point of referral for escalated queries or problems with the infrastructure, network or systems- Troubleshooting MDM applications and client applications (SCCM, Ivanti, Intune) client applications and configuration, management of devices and deployment configuration- AD access and configuration for user and device- Exchange client-side troubleshooting- Troubleshooting issues regarding all applications form client, all Windows OS related issues, VDI configuration and access- Working together with L3 Teams and SCCM infrastructure team in order to establish the root cause of the issues appeared.- Mentoring the new joiners of the team- Providing access and implementation to new applications within the Project by adhering to the standards- Assisting Team Lead and SDM regarding Interviews for New Hires, creating improvements for the ticket handling process and Service Delivery, providing suggestions for applications that sustain and improve the IT workflow and performance- Improving collaboration with teams form the same project and to ticketing system

Bucharest, Romania

SkyConsult Europe is an IT services and infrastructure support (Help desk, Service desk, desktop management services, IT monitoring & systems management, support for mobile devices and applications, network monitoring, ITIL training and more).- Offering assistance to users on various issues according to client specific policies and procedures, raising, updating and solving tickets, by using the SysAid platform- Working with Teleconference / Videoconferencing equipment and software, providing assisting during conferences- Troubleshooting hardware, software and network issues, developing the Knowledge Base (KB) articles and constantly proposing ways of improving the KB database for IT workflow related- AD administration - automating network management of user data, security, distributing resources, enabling inter-operation with other directories- Allocation of specific equipment for specific usage and to employees as determined by their job description\function- Offering assistance from desk-side locations and through inbound, outbound phone calls, as well as through e-mails- Participating in the implementation, testing of new software and providing the necessary assistance in creating the workflow for the IT department and user guidance - Installation and configuration of Windows operating systems for workstations and servers by using SCCM- Configuring and testing Android and iOS- Knowledge Base Specialist creating, developing, updating and improving the Knowledge Base in documenting and updating the knowledge base articles, based on the most frequent issues and requirements reported by users- Using system tools such as: Active directory, IBM Cognos Controller & Planning, SCCM, Cisco Any Connect VPN conection, Skype for Business, Office Suite, MS Windows, Shared mailboxes, Windows file share, MS SharePoint, Windows file sharing, Remote connection applications, LAN and Wireless connectivity troubleshooting, Client specific applications, SAP

Bucharest, Romania

Spectra Computers International - Multiple Projects Spectra Computers International is an IT development company that creates applications for industrial usage and services: - Remote IT Support - Working with a variety of clients as local, for applications and equipment.- Testing and Assisting in modifications and issuing new versions or technical equipment for the specified client usage, applications and database platforms.- Technical engineering working with software system and hardware equipment to create a pedestrian access and parking system.- Managing servers to provide the information required for the monitoring service of sensors and equipment.- Monitoring support providing monitoring service for: parking, billing, cashier and access application developed services.- Elaborating new versions and applications as the client requires using Visual Studio, Java and SQL/My SQL and a variety of equipment.- Creating new designs for equipment using 3D printers and the Schechup artist

Bucharest, Romania

Stefanini EMEA – Multiple ProjectsStefanini is an IT outsourcing services and infrastructure support (IT help desk, desktop management services, IT monitoring & systems management, support for mobile devices and applications, network monitoring, ITIL training and more). Industry expertise combined with nearshore, offshore and onshore delivery capabilities means first-class support from a local provider with the capability and delivery network of a much larger organization. - Perform real-time proactive monitoring of servers, database and network devices using monitoring tools: SolarWinds, Vistara IT, SAP and Nagios- Accurately log incidents within Service Now (SNOW), documenting symptoms and perform event rating;- Update assigned tasks in a timely manner, escalate as required to management, vendors and clients;- Monitor multiple logs across diverse platforms to uncover specific activities as they occur from platform to platform.- Ensure proper escalation during outages or periods of degraded system performance, problem resolution and customer satisfaction;- Managing the correct assignment of High Priority Incidents, acting as buffer between Users, Service Desk and Client Support Groups, broadcasting the status updates using predefined Hierarchical Communication Matrix;- Communicating closely with the IT Managers, Incident Controllers, system engineers, developers to resolve alerts, incidents, prioritizing and solving them;- Participate in 24x7 rotating shift schedule with ability to work day, evening and weekends remotely as required.

Bucharest, Romania

Stefanini is an IT outsourcing services and infrastructure support (IT help desk, desktop management services, IT monitoring & systems management, support for mobile devices and applications, network monitoring, ITIL training and more). Industry expertise combined with nearshore, offshore and onshore delivery capabilities means first-class support from a local provider with the capability and delivery network of a much larger organization.- Working with different projects allowed me to gain more experience in aspects of the service desk- Offering assistance to users on various issues according to client specific policies and procedures, raising, updating and solving tickets, by using the Service Now (SNOW) platform- Troubleshooting hardware, software and network issues, using the Knowledge Base (KB) articles from Service Now and Lotus Notes databases, such as PSSR and HOT Topics, and constantly proposing ways of improving the KB database- UAD automating network management of user data, security, distributing resources, enabling inter-operation with other directories- AirWatch/Mobile Iron administration- Offering assistance through inbound and outbound phone calls, as well as through emails for the tools used by the customer, such as:- SAP provisioning production and non production- Aventail VPN - Symantec PGP- MFG/PRO- Oracle E-business suite- Juniper - Skype for Business- Sharepoint WorkSpace- EY Canvas- ComplianceWire- Pro Engineer- Filezilla- PuTTY- AS400 - SCCM- Office Suite- MS Windows- Shared mailboxes- Windows file share- Lotus notes database- MS Sharepoint- Windows file sharing- Remote connection applications- Good for enterprise- Cisco and Nortel hardphone- InContact/In Touch- LAN and Wireless connectivity troubleshooting- EY specific applications- Assisting the Knowledge Engineers in documenting and updating the knowledge base articles, based on the most frequent issues and requirements reported by users

Bucharest, Romania

Responsibilities:- Providing technical support provided to the Vodafone customers- Guiding user on how to solve issues in regards to the connectivity or to the software of the phones- Communicating with the field technician on the issue at hand in regards to signal issuesSkills and knowledges:- Social skills: communication and networking skills; - Adaptability; - Ability to work in a team;- Ability to assimilate the information and update knowledge; - Seriousness; - Perseverance; - Punctuality.

Bucharest, Romania

Responsibilities:- Consulting regarding the management of the medical unit based on an ERP information system and staff training in regards to the system and how to operate it- Guidance through the call centre and solve problems encountered with the application.- Using modern information technology to create an innovating work processes; processing information and accessing knowledge base used specifically to the different organizational structures.- Capable of working independently and in teams; verbal and written communication in professional purpose in at least one international language with foreign doctorsSkills and knowledges:- Microsoft Office - SQL Server - Java SE - iTrace - Knowledge of how to communication in order to establish an agreement on how to use the application Hipocrate - Medical - Using modern information technology to create an innovating work processes; processing information and accessing knowledge base used specifically to the different organizational structures. - Capable of working independently and in teams; verbal and written communication in professional purpose in at least one international language

Bucharest, Romania

Responsibilities:- Introducing of applications for funding and reimbursement- Reporting results to the required departmentSkills and knowledges:- Microsoft Office - Smis

Bucharest, Romania

- Handling calls from US customers and resolving technical issues.- Responsible for handling billing issues, price plan changes, taking payments, processing ordersand troubleshooting equipment

Bucharest, Romania

Responsibilities:- Updating the database;- Adjusting the webpage for different promotions or sales- Liaising with clients and their requests Skills and knowledges:- SQL- Microsoft Office - Microsoft NaVision - Communication and setting targets for rapid project completion

Bachelor'S Degree, Management, Economics, Marketing / Engineer, 8.89

Activities and Societies: HR Management Psychology Micro enterprises Simulation of enterprisesHR Management, Micro enterprises, Simulation.

High School Admission / Bac, Philology, 7.89

Activities and Societies: School organization of extra school activities