Borce Mitreski Email and Phone Number

• Ensured rapid new client integration and customer service by establishing reliable Financial Interexchange Communications (FIX), for client feeds and communications, using FIDESSA, Pershing, Wells Fargo, Bloomberg and SS&C.• Reduced communications costs by replacing Cisco network switchgear with HP, while retaining Cisco firewalls. Upgraded infrastructure, in collaboration with vendors/consultants, to improve user access, update infrastructure and implement more robust firewalls, routers… Show more • Ensured rapid new client integration and customer service by establishing reliable Financial Interexchange Communications (FIX), for client feeds and communications, using FIDESSA, Pershing, Wells Fargo, Bloomberg and SS&C.• Reduced communications costs by replacing Cisco network switchgear with HP, while retaining Cisco firewalls. Upgraded infrastructure, in collaboration with vendors/consultants, to improve user access, update infrastructure and implement more robust firewalls, routers and VPN branch.• Improved user productivity and enabled remote employee access by implementing Sonic Wall SRA 4200 for remote VPN access and encryption.• Increased infrastructure security and controllability by implementing EMC storage area network (SAN) improving Active Directory functionality.• Enabled brokerage expansion by leading new floor build out for 100 employees; managed all vendors for construction, cabling, power, voice, data and cable TV; ensuring compliance with user specifications.• Improved intra-office communications by implementing fiber optic backbone between office floors.• Directed phased desktop upgrades and new installations; established enterprise technology standards program. Show less

Managed servers; deployed, configured and maintained proprietary system; installed SAN, led all server upgrade procedures and documentation. Hired IT resources, reviewed performance, managed training and implemented remediations; reviewed all vendor contracts and negotiated SLAs.• Improved enterprise productivity by upgrading enterprise Windows workstations and Microsoft Office releases; ensured user satisfaction and competence by providing training.• Ensured customer satisfaction… Show more Managed servers; deployed, configured and maintained proprietary system; installed SAN, led all server upgrade procedures and documentation. Hired IT resources, reviewed performance, managed training and implemented remediations; reviewed all vendor contracts and negotiated SLAs.• Improved enterprise productivity by upgrading enterprise Windows workstations and Microsoft Office releases; ensured user satisfaction and competence by providing training.• Ensured customer satisfaction by collaborating with Order Management System Vendors (OMS), including FIDESSA, Bloomberg, ThinkLink (SS&C) and BidsTrading, to establish FIX communications with complete functionality.• Increased storage capacity while controlling costs by implementing SAN solution. Show less

Established in-house support and technology functions upgraded hardware/software and managed vendors.• Delivered on-demand near real time support at lower cost than outsourcer. Eliminated additional costs for overbilling and payment for unused services.• Introduced Internet to company with new online applications.• Improved productivity by replacing legacy phone system with contemporary phone system.

Reported to CEO, developed and managed five resources; as first company IT employee, built entire department and managed several upgrades and integrations for 16 years; directed all IT and communications operations, functions and platforms, including first, second and third level support; delivered post-acquisition technology support and migration to Wunderlich headquarters in Memphis, Tennessee.• Drove business performance and efficiency by influencing management decision to upgrade… Show more Reported to CEO, developed and managed five resources; as first company IT employee, built entire department and managed several upgrades and integrations for 16 years; directed all IT and communications operations, functions and platforms, including first, second and third level support; delivered post-acquisition technology support and migration to Wunderlich headquarters in Memphis, Tennessee.• Drove business performance and efficiency by influencing management decision to upgrade technology platforms from legacy systems no longer receiving vendor support.• Reduced power costs, real estate footprint and environmental impact by virtualizing 40 servers into cloud-based solution, using Microsoft Server Virtualization (Hyper-V 2008 R2).• Avoided major technology investment and reduced support costs, in collaboration with CEO/COO and Finance to purchase off-shelf products and implement SpiceWorks Help Desk Ticketing, which accelerated support timeliness and improved quality with fewer resources. Solution provided Help Desk performance metrics.• Collaborated with users to create solutions that exceeded or met business requirements for growth, scalability and reliability.• Improved customer satisfaction by managing service level agreement (SLA) and operational level agreement (OLA) contracts ensuring compliance with all contract provisions. Show less

•Redesigned the existing LANtastic network to improve network functionality. Implementing Windows NT 4.0 Server and Workstation utilizing TCP/IP, DHCP and WINS.•Designed and implemented new office infrastructure. Migrated existing users, installed and tested the Cat 5 wiring and patch panels. Researched and purchased Switching for LAN & WAN integration and future expansion.•Coordinated installation and researched all essential information for telephone communications needed by… Show more •Redesigned the existing LANtastic network to improve network functionality. Implementing Windows NT 4.0 Server and Workstation utilizing TCP/IP, DHCP and WINS.•Designed and implemented new office infrastructure. Migrated existing users, installed and tested the Cat 5 wiring and patch panels. Researched and purchased Switching for LAN & WAN integration and future expansion.•Coordinated installation and researched all essential information for telephone communications needed by existing employee’s.•Designed and implemented all in-house servers and workstations.•Recommended and ordered laptops for sales and technical staff.•Built and configured Microsoft IIS 4.0 servers for our new web based product line.•Diagnose and resolve network and server issues. •Support and maintain Windows NT and Intranet, and other various in-house developed software for daily operations.•Identified, documented and help resolve programmatic issues through interaction with core development staff on HAVER DLX software that numerous clients use for Financial Data. Provided telephone support to clients on installs and troubleshooting communication problems. •Created reports in Access using macros, detailing various client usages and errors for end of day and monthly.•Trained new technicians to monitor and maintain network and server for longer support hours for our clientele. Also supervised and managed customer service support technicians. Show less

•Tested customer circuits, such as X.25 lines, WAN links.•Ran tests with customer Technicians on Controllers, Routers, CSU/DSU. Setup Dial-backup for controllers, routers and other various customer equipment.•Created log’s for second and third level support problem coordination team.