Michael Borges work email
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Michael Borges personal email
I am a dynamic and results-driven professional with experience in customer service and operations management. My expertise lies in developing and implementing effective sales strategies, cultivating relationships with key stakeholders, and driving revenue growth for businesses of all sizes.I have a proven track record of exceeding sales targets, building high-performance teams, and fostering a culture of innovation and continuous improvement. I am passionate about leveraging data-driven insights to inform decision-making, optimize sales processes, and drive business growth. I have experience working with both B2B and B2C clients, and I thrive in fast-paced and dynamic environments.I am excited to continue growing my career in sales and marketing, and I am always seeking new opportunities to challenge myself and drive impact for my clients and partners. Let's connect and explore how we can collaborate to achieve our shared goals.
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Crew TrackerAmerican AirlinesTexas, United States -
Crew Tracking SupervisorAmerican Airlines Nov 2024 - PresentDallas-Fort Worth, Texas, Us
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President Of Caribbean Employee Resource GroupAmerican Airlines Jan 2022 - PresentDallas-Fort Worth, Texas, Us• Lead a team of five board members to create various programs and events to elevate employees from various workgroups• Increased membership by 53% as well as increasing their overall activeness in our general meetings and other programs and events• Engage in communication between local governments, business, and other prominent figures in our community to engage in community and company discourse
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Crew TrackerAmerican Airlines Oct 2022 - Nov 2024Dallas-Fort Worth, Texas, UsMonitor crew schedules and make real-time adjustments to crew assignments using various tools and systems.Communicate effectively with stakeholders to ensure flights are properly staffed and compliant with FAA regulations and company policies.Handle unexpected events, such as flight cancellations or crew scheduling conflicts, and find solutions that minimize disruptions to operations.Work collaboratively with team members to ensure safe and efficient flight operations.Demonstrate strong communication skills, attention to detail, and ability to work effectively under pressure.Play a vital role in keeping customers and crew members safe and ensuring that flights run smoothly.Take ownership of tasks and responsibilities, and continuously seek opportunities to improve processes and procedures.
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Customer Service AgentAmerican Airlines Apr 2021 - Oct 2022Dallas-Fort Worth, Texas, Us•Effectively managed various time sensitive tasks to ensure an on time and safe operation• Ensuring I stay up-to-date with changing policies and procedures that are updated frequently• Using cultural intelligence skills to be able to effectively communicate with persons of different backgrounds and generations
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Compliance CoordinatorAmerican Eagle Airlines Jun 2020 - Apr 2021Irving, Tx, Us• Oversaw the compliance of training, policy and procedures, and performance of over 2,200 frontline employees• Evaluated and reviewed station’s performance with executive leadership and highlighted areas that need improvement, and assist with implementing new projects that are introduced• Cooperate with various federal agencies and aid with different audits and safety programs, ensuring that our station was excelling in all audits. Increasing station compliance by eight points • Create weekly and monthly reports on the state of our compliance using data points of various projects and audits. -
Fleet Service ClerkAmerican Eagle Airlines Feb 2020 - Jun 2020Irving, Tx, Us• Ensured that safety policies are always followed by myself and coworkers to ensure a safe operation.• Engaged with inter-generational workgroups and ensuring that unconscious bias did not influence my perception of fellow coworkers
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Customer Service RepresentativeAmerican Eagle Airlines Jun 2016 - Nov 2016Irving, Tx, Us
Michael Borges Education Details
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The University Of Texas At ArlingtonFinance And Economics -
Tarrant County CollegeReal Estate
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Queensborough Community College Of The City University Of New York (Cuny)Accounting And Business/Management
Frequently Asked Questions about Michael Borges
What company does Michael Borges work for?
Michael Borges works for American Airlines
What is Michael Borges's role at the current company?
Michael Borges's current role is Crew Tracker.
What is Michael Borges's email address?
Michael Borges's email address is michael.borges@aa.com
What schools did Michael Borges attend?
Michael Borges attended The University Of Texas At Arlington, Tarrant County College, Queensborough Community College Of The City University Of New York (Cuny).
Who are Michael Borges's colleagues?
Michael Borges's colleagues are Jorge Bento, Daniel D., Madelyn Stroud, Kamille Cruz, Bill Harrington, Elena Velez, Francy Arias.
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