Jose Matos Email & Phone Number

Dallas-Fort Worth Metroplex

Dallas-Fort Worth Metroplex

• Ensure a high performing airport operation through workforce management of front-line team members. Support efforts in creating a safe, reliable operation while delivering an elevated customer experience. Manage and.
• Assign and coordinate ramp duties (such as ABR assignments, lavatory service, and flight offloading/onloading) to front-line team members resulting in timely and efficient aircraft service.
• Support and equip team members through unexpected issues, deviations, IRROPS, and other challenges thereby minimizing interruptions of service delivery.
• Lead airport team to perform their work in a safe, efficient manner in compliance with regulations and company policies/procedures to minimize errors and violations.
• Foster an environment of mutual respect and trust that that serves and cares for all team members which builds an effective, collaborative, positive workforce culture.
• Coach and champion frontline team members in skill development, customer service elevation, and company culture thereby developing lasting positive behavioral traits.

Houston, Texas Area

• Provided international flight support services, including consultation, trip planning, logistics management, and regulatory support to private, corporate, and commercial flight departments. Maintained high-level of.
• Demonstrated servant leadership traits through peer guidance, support, and feedback combined with praise, engagement, and personal interest, leading to improved engagement and increased motivation and productivity.
• Instructed, monitored, and evaluated new-hire coordinators, resulting in in standardized practices and increased collaboration.
• Acted as subject matter expert (SME) for training and leading company Cuba team, and handling all flights operating to or from Cuba, ensuring clear understanding of individual expectations, and engaging collaborative.
• Oversaw and delegated shift workflow while assisting teammates as necessary, leading to increased situational awareness and a balanced workload
• Instructed in company's Ground School course to communicate department's missions and processes to internal stakeholders.

Houston, Texas Area And Greater Atlanta Area

• Maintained daily responsibility for dispatching and flight following in accordance with federal regulations and company policies while managing aircraft and operational limitations. Performed as relief hub and ATC.
• Planned, released, and monitored 60 to 100 flights per day, supporting company obligation to maintain operational control, and ensuring compliance with federal regulations and company policies.
• Trained and evaluated new-hire dispatchers, developing individual skillsets in alignment with standardized practices and company operational specifications.Partnered with senior hub coordinator and supervised or.

Bachelor'S Degree, Aviation Management And Business Administration

Despite the long hours and difficulty of managing family, demanding shift work, and a full course load, I excelled at my classes just as I.

Aviation

FAA Private Pilot License w/instrument rating FAA Dispatch License