Jose Matos Email & Phone Number

Dallas-Fort Worth Metroplex

Dallas-Fort Worth Metroplex

Ensure a high performing airport operation through workforce management of front-line team members. Support efforts in creating a safe, reliable operation while delivering an elevated customer experience. Manage and mitigate interruptions and challenges to the airport’s flight operations.• Assign and coordinate ramp duties (such as ABR assignments, lavatory service, and flight offloading/onloading) to front-line team members resulting in timely and efficient aircraft service.• Support and equip team members through unexpected issues, deviations, IRROPS, and other challenges thereby minimizing interruptions of service delivery.• Lead airport team to perform their work in a safe, efficient manner in compliance with regulations and company policies/procedures to minimize errors and violations.• Foster an environment of mutual respect and trust that that serves and cares for all team members which builds an effective, collaborative, positive workforce culture.• Coach and champion frontline team members in skill development, customer service elevation, and company culture thereby developing lasting positive behavioral traits.

Houston, Texas Area

Provided international flight support services, including consultation, trip planning, logistics management, and regulatory support to private, corporate, and commercial flight departments. Maintained high-level of versatility in managing core and ad-hoc projects and responsibilities with focus on enhancing department processes and advancing company mission. Performed managerial duties, including creating and maintaining work schedule and participating on interview panels for prospective job candidates. • Demonstrated servant leadership traits through peer guidance, support, and feedback combined with praise, engagement, and personal interest, leading to improved engagement and increased motivation and productivity. • Instructed, monitored, and evaluated new-hire coordinators, resulting in in standardized practices and increased collaboration.• Acted as subject matter expert (SME) for training and leading company Cuba team, and handling all flights operating to or from Cuba, ensuring clear understanding of individual expectations, and engaging collaborative efforts toward common goal. • Oversaw and delegated shift workflow while assisting teammates as necessary, leading to increased situational awareness and a balanced workload• Instructed in company's Ground School course to communicate department's missions and processes to internal stakeholders.• Reviewed future flights and executed final preflight audits, ensuring completion of all necessary services and adherence of regulatory requirements.• Managed and audited international operational challenges for department's largest commercial operator.• Served as primary point of contact for several clients, including team's largest source of revenue.• Onboarded new customers to capture and understand unique needs and expectations. • Investigated and followed-up on client feedback, resolving issues on trips and driving improvements to process quality control.

Houston, Texas Area And Greater Atlanta Area

Maintained daily responsibility for dispatching and flight following in accordance with federal regulations and company policies while managing aircraft and operational limitations. Performed as relief hub and ATC coordinator and assisted in managing airline fleet to minimize operational constraints. • Planned, released, and monitored 60 to 100 flights per day, supporting company obligation to maintain operational control, and ensuring compliance with federal regulations and company policies.• Trained and evaluated new-hire dispatchers, developing individual skillsets in alignment with standardized practices and company operational specifications.Partnered with senior hub coordinator and supervised or initiated equipment changes, move-ups, delays, or cancellations and led recovery of irregular operations. Assigned aircraft to flight schedule and planned routing based on operational needs (performance limitations and maintenance) to minimize delays, cancellations, and restrictions.Collaborated on ATCSCC TELCON and relayed relevant information to company leaders and all on-duty dispatchers, and hub coordinators. Acted as point of coordination between company and ATC, resulting in reduced delays.

Bachelor'S Degree, Aviation Management And Business Administration

Despite the long hours and difficulty of managing family, demanding shift work, and a full course load, I excelled at my classes just as I.

Aviation

FAA Private Pilot License w/instrument rating FAA Dispatch License