Boris Gomez Email & Phone Number

United States

Zapp's mission is to revolutionize the remittance industry by providing the most user-friendly way to send money back abroad - a seamless, secure, and cost-effective digital platform for immigrants to support their families back home; as simple as sending a text message♦ Leading nationwide market launch initiatives, managing both Business-to-Consumer (B2C) and Business-to-Business (B2B) sales strategies to drive growth and market penetration.♦ Spearheading Out-Of-Home (OOH) advertising campaigns, targeting key markets to elevate brand awareness and attract new customers.♦ Overseeing the recruitment, onboarding, and training of sales teams across the U.S., ensuring they are equipped to meet market demands and deliver strong sales performance.♦ Managing the end-to-end sales cycle, from lead generation to closing deals, ensuring alignment with marketing strategies for effective market entry.♦ Developing innovative recruitment campaigns, including targeted OOH efforts such as localized yard signs featuring QR codes for seamless candidate engagement.♦ Collaborating with cross-functional teams to ensure successful and cohesive market launches, while continuously optimizing strategies based on data-driven insights.♦ Implementing performance tracking systems to monitor and improve sales team efficiency, consistently surpassing key performance metrics.Gopuff

United States

I was promoted through a series of increasingly responsible roles during expansive tenure. In this role, I managed and trained fivedirect reports and GM’s at individual locations.♦ Directed multiple sub projects within program including scope, milestones, schedules, deliverables, teams, vendors, and budget.Mitigated risks for seamless project delivery.♦ Partnered with Marketing Director on advertising/promotional campaigns to drive new client acquisition.♦ Negotiated real estate contracts, construction logistics, and product procurement to get buildings up and running.♦ Established data driven supply chain/pick process changes. Leveraged cutting edge scanner technology to streamlineproductivity/enhance efficiency.♦ Evaluated performance metrics. Instituted performance/operational efficiencies that reduced costs while exceeding objectives.♦ Analyzed labor to forecast headcount.✶Promoted to lead critical corporate program focused on growing 20 MFC across the U.S., scrupulously utilizing anewly allocated $2M investment.✶ Drove strategic program execution bolstering a 25% increase in operational efficiency, elevating delivery timeline by 20%/dailyorder volume by 10%.✶Deployed standardized processes that improved productivity by 30% and expedited project delivery. Reduced order fulfillment timesby 15+ minutes.✶Reduced operational budgets by 15% while maintaining high quality.✶Analyzed Key Performance Indicators (KPIs) realized 15% enhancement of project outcomes.✶Realized exceptional cost savings by analyzing highest performing stores. Conducted in-depth analysis of customer demographicsand deployed transformational strategies for restructuring/consolidation to maximize profits.✶Conceptualized new contact form that streamlined delivery communications between drivers/customers and minimizedcancellations.✶Worked with supply chain to replenish sell through margins minimizing damage/expired products reducing costs by $5K weekly

Florida, United States

In this role, I was charged with managing new warehouse openings in Florida including; construction, supply chain logistics,vendor/contractor management and staff to ensure timely execution.♦ Meticulously managed budget, and projections/forecasting to ensure alignment with goals.♦ Conducted comprehensive inventory management and streamlined operational efficiencies focused on continuous improvement.♦ Led and trained 21 direct reports. Conducted performance reviews and instituted disciplinary measures as needed.♦ Oversaw retail liquor stores and daily warehouse operations for state of FL. Ensured alignment with key objectives.✶ Achieved 30% revenue growth and 25% client-base expansion by devising impactful initiatives.✶Successfully elevated customer loyalty 15% by enhancing cross-functional team collaboration and service optimization.✶Orchestrated 20% increase in employee performance ratings by conducting comprehensive professional development, training, andcoaching.✶Drove top-tier team performance by establishing benchmarks which allowed for 25% increase in goal achievement.Instrumental in driving 30% growth and opening of 11 new stores exceeding objectives.✶Spearheaded 15% boost in operational efficiency by closely monitoring Key Performance Indicators (KPIs) and implementingstrategic course adjustments to ensure success.

South Florida

Miami, Florida, United States

In my first role with Gopuff, I led multiple GMs across the south Florida district.♦ Governed legal policies and compliance, consistently ensured adherence by reviewing reports and deploying corrective measures.♦ Devised strategic planning and execution across all warehouse operations by driving superlative team performance and enhancedKey Performance Indicators (KPIs) for order picking time, order dwell/drive time, order defect rate, and cost per order.✶Instrumental in increasing from 7K orders per week to 22K.

In 2016, I was promoted to lead operations for four to eight stores: P&L, budgets, supply chain ordering, business development andteam of managers.♦ Hired, trained, and led up to 12 staff per store providing guidance and direction. Oversaw all HR functions and integrated strategiconboarding programs.♦ Leveraged sales data to set benchmarks and evaluate progress, ensuring optimal performance according to regional/corporate goals.♦ Analyzed key metrics and identified roadblocks. Formulated strategic plans to drive continuous improvement, efficiency, and teamproductivity.♦ Performed comprehensive analysis of operations and uncovered roadblocks impeding growth. Provided expert recommendations oninventory, sales, and logistics.✶Transformed underperforming stores to top three store rating.✶Launched eCommerce site from ground up to modernize organization and increase footprint/revenue by targeting new markets.

Miami/Fort Lauderdale Area

Store Manager of the Year FY17Store Manager of the Year FY16Talent Award of the Year FY15

Miami/Fort Lauderdale Area

Responsible for the implementation of segment strategies that support a portfolio of customers within a store. Utilizes Profit & Loss, scorecards and customer segment data to analyze business results and to leverage processes to address shortfalls and take advantage of opportunities.

Bachelor Of Applied Science (B.A.Sc.), Business, Management, Marketing, And Related Support Services

Associate Of Arts (A.A.), Architecture