Boris Gomez Email & Phone Number

Kissimmee, Florida

• Ensure Quality Assurance Standard of Hospitality are provided to all guests and visitors on property and/or via telephone. • Check in/out guests, compute bills, collect payments, and make change for guest. • Verify all guests’ information, i.e., additional keys, telephone calls and packages.• Receive guest requests and/or complaints and ensure proper actions are taken by communicating with housekeeping, engineering and security as needed via telephone and e-mail.• Make, confirm and cancel reservations for owners/guests as well as answering inquiries pertaining to the resort amenities and services.• Balance end-of-day shift report.• Night auditor, open business and solve all issues pertaining when collecting Resort daily revenue for previous business day.• Assist Inventory management on monitoring room inventory and perform task of inventory control.• Complete projects as assigned by upper management.• Train and motivate the Team to ensure productivity.• Monitor and assist front Desk Agents and Reservation Agents with yearly goals.• Perform quality Assurance Audit Checklist quarterly for front Desk Agent.• Comply with corporate initiatives and policies including internal quality assurance Initiative.• Comply with the appearance policy set forth by the front Desk department and corporate handbook.• Assist Front Desk Agents on policies and procedures and job functions.• Expert using Clarity, Atlas and shift-4 software.• Time management, able to organize and manage multiple priorities and the availability to solve and delivery them on time.• Expert on problem solving and problem solving skill.• Excellent on taken the initiative to solve complex issues and being able to solve them promptly under a close upper management supervision.

Kissimmee, Fl

Greets, registers, and assigns rooms to guests.Issues room key Transmits and receives telephone messages.Answers inquiries pertaining to hotel services; registration of guests; entertainment, and travel directions.Keeps records of room availability and guests accounts.Computes bill, collects payment, and makes change for guests.Makes and confirms reservations.Posts charges such as room, telephone, to ledger..Assists guests with deposit of guests valuables in hotel safe or safe deposit box.Nightly bucket checks.Find solutions to guests problems while manager is abscent from Resort.Works in conjuction with Housekeeping and Maintenance management on the daily basics to keep Resort fuctional.Lead Front Desk Agent with extensive training of new front desk agents.

Kissimmee, Fl

Make randomly patrol tour of the property, foot patrol.Authorized persons when entering and leaving the property (amenities pass/unit checks at all amenities)Assist guest, escort guest to rooms and carry luggage.Welcome and register guests and offer them services and room rates.Handle guest check in and checkouts professionally and in a welcoming and specialized manner.Issue room key and provide the maximum quality of service to the guests after the process of checking-in.Make changes and confirm reservations by means of the Lodging Management Systems.Maintain the hotel’s high standard of service and hospitality.Represented the Hotel in regard to guest complaints and situations that require instant action.

Wayne, Nj

Inspected documentation, performed raw material, first-release, in-process, and final inspections of vascular devices.Completed data entry for statistical process control (Applied Stats) program.Corrected three years of inaccuracies within documentation of Shop Floor Paperwork for ISO 9000/9001:2008 compliance.Changed/modified manufacturing Standard Operating Procedure (SOPs), test forms and templates in accordance with ISO standards.Initiated deviation reports and rework documents when documentation/data are missing.Established a QA metric, spread sheet, where all non-conforming incidents were recorded for statistical process control. This chart helped to accomplish an elusive goal of at least 99.0% of paperwork free of errors for at least 10 consecutive months.Responsible for bringing errors to the relevant department and discussed with supervisors, lead associates or operators.Assisted Engineering Department with modification of Standard Operating Procedure (SOPs) using PDM.

Wayne, Nj

Assisted with the process of spraying, lamination and Bead wrap of Fusion grafts.Performed raw material, first-release, in-process and final inspections of vascular devices. QA document inspector.

Wayne, Nj

Collected data and performs basic statistical analysis for process characterization, Cpk, and scrap reduction goals.Coordinated process development builds, including procurement of needed components. Supported equipment/fixture development from simple production aids to full automation.Executed and documented equipment qualifications (plans, builds, and reports).Assisted in writing new detailed processes and implementing changes to existing documentation.Interfaced seamlessly with other departments to obtain/deliver materials and information needed for validations.Implemented some lean manufacturing principals, 8 Steps Problem solving, during equipment qualifications.Trained production trainers/operators/manufacturing technicians on new processes, Fusion.Provided floor support during product builds (e.g., troubleshoots equipment and manufacturing problems).Kept a healthy inventory of components/materials through Kanban, a scheduling system for lean and just-in-time (JIT) production, using SAP system transactions such cycle counts, batch confirmations and generation of Shop Floor Paperwork later used on P/Q and P/P/Q validations and finally ensured proper documentation is followed.

Wayne, Nj

Solved process/manufacturing related problems in an expeditious manner in order to maximize through-put, uptime and yield.Kept inventory of components/materials through Kanban using SAP system transactions such cycle counts, batch confirmations and generation of Shop Floor Paperwork.Contour SE Controller, responsible for training decisions related.SME trainer on MSDS and environmental health and safety chemical use.Monitored all payroll activities through Kronos, workforce management hardware used to maximize employee time activity.Shared responsibilities on up-grading and maintaining TG, NA-RR charts and QSR related issues, employees training records.Applied some Knowledge on lean principles and Work Content vs. Takt Time graph.Created a master production spread sheet with every single chemicals and raw material batches used in the process of bead generation, information was kept for a period of 5+ years. This chart was critical in the process of optimizing/fine tuning the final production volume and more important helped engineers to understand the chemical behavior among different chemical batches. Ultimate this information alone with the automation of the filling and packaging process helped saved up to 1.3 millions of dollars on manufacturing process cost in the first full year of Contour SE production. Helped Engineers implementing some lean manufacturing principles that increased Wet Spheres bead generation productivity.

Wayne, Nj

Helped in the process of wrapping and heating ePTFE cardiovascular grafts.Provided extensive support on less-invasive R&D projects such as: Symbiot and Precedent II.Subject Matter Expert (SME) with the following: operating an extruder, laser micrometer, wrapper, heater, bead generation, oven expansion, short tape and radial expansion.

Oradell, New Jersey

I was assigned at the receptionist command centers at Toys “R” us where I was responsible for monitoring and safeguarding all client’s assets and values while protecting the integrity of all personals entering the main campus. All activities around the campus were monitoring by cameras, these activities were being coordinated with the help of two more guards that were car patrolling and controlling a front gate. In addition I was responsible for answering and responding to any alarm system and elevator routine check out.

Elmwood Park, Nj

Operated a filler capsule machine, Osaka.Ensured compliance with all Standard Operating Procedure (SOP) and Current Manufacturing Procedures (cGMP) in a FDA regulated environment.

Nutley, New Jersey

Responsible for monitoring and safeguarding all clients’ assets and value while maintaining a professional attitude. Responsible for all security guards payroll their training and everything that was required by the client. Duties included patrolling, alerting authorities to suspicious persons, requesting identification, assisting customers, employees, and guests with various requests, and coordinating with police, paramedic, and fire agencies. Supervised a dynamic crew of over 10 security guards. Additionally instructed new personnel on procedural manuals

Web Page Design Certification

Certified In Network Administration

Associate'S Degree In Computer Science

Certified In Computer Operations (Mainframes)

Activities and Societies: Honors and Perfect Attendance Graduate

Certified In Computer Analysis And Programming