Boris Diaz Email & Phone Number

Hollywood, California

United States

Responsible for providing excellent guest service at all Crypto.com Arena, Microsoft Theater, and L.A. LIVE events while supervising Guest Services Team Members (Ushers/Ticket-Takers and Guest Service Representatives). Establish and maintain good working relationships with guests/VIP guests, visitors, vendors, and building personnel. Oversee everyday.

Los Angeles

• Charged to supervise smooth running of daily activities. Streamline internal processes to support daily operations and ensure integrity of systems. Process payroll and complete benefit tasks including claim resolutions.
• Reduced incidents and accidents by 80% within one year by developing and introducing new safety program.
• Employed modern onboarding procedures for new employees to streamline hiring process.
• Promoted company culture, open communication, work/life balance, and effective training, leading to 30% improvement in staff retention.
• Introduced new filing and data capture systems for payroll, invoices, purchase orders, and ship logs, resulting in improved productivity.
• Received Operations Manager of the Year Award in 2018 for increasing client portfolio and contracts by 200%.

Greater Los Angeles Area

• Oversaw media and scheduled/facilitated media relations for numerous TV interviews and red-carpet functions. Assisted with press events and run-of-show. Drafted press releases, created vendor agreements, and.
• Implemented new online database to easily organize all press clippings from events

Beverly Hills, CA

• Coordinated daily collection of over 25 items with departments representatives. Monitored timely delivery of urgent packages and sensitive materials, while ensuring confidentiality. Drafted and maintained logs for.
• Decreased time taken to retrieve files by 30% after presenting new user-friendly electronic filing system.
• Sliced scheduling time in half by introducing client scheduling application.
• Suggested ‘scan and save’ method for filing outdated receipts resulting in 30% drop in paper wastage

Greater Los Angeles Area

• Successfully enhanced the Chief Executive’s effectiveness by providing excellent support via data management and interpersonal communications and relations.