Boris Diaz Email & Phone Number

Hollywood, California

United States

Responsible for providing excellent guest service at all Crypto.com Arena, Microsoft Theater, and L.A. LIVE events while supervising Guest Services Team Members (Ushers/Ticket-Takers and Guest Service Representatives). Establish and maintain good working relationships with guests/VIP guests, visitors, vendors, and building personnel. Oversee everyday operations of Guest Services Team Members and coordinate with other Event Supervisors to ensure optimal level of services to all guests and visitors attending Crypto.com Arena, Microsoft Theater, and L.A. LIVE events.

Los Angeles

Charged to supervise smooth running of daily activities. Streamline internal processes to support daily operations and ensure integrity of systems. Process payroll and complete benefit tasks including claim resolutions and reconciliations. Update job descriptions/requirements for all positions to maintain accurate work structure. Establish new recruiting and interviewing procedures. Coach managers on best candidate selection and suggest changes. Conduct and analyze exit interviews. Control shipping and logistics. Perform ad-hoc administrative duties as needed.● Reduced incidents and accidents by 80% within one year by developing and introducing new safety program.● Employed modern onboarding procedures for new employees to streamline hiring process. ● Promoted company culture, open communication, work/life balance, and effective training, leading to 30% improvement in staff retention.● Introduced new filing and data capture systems for payroll, invoices, purchase orders, and ship logs, resulting in improved productivity. ● Received Operations Manager of the Year Award in 2018 for increasing client portfolio and contracts by 200%.

Greater Los Angeles Area

Oversaw media and scheduled/facilitated media relations for numerous TV interviews and red-carpet functions. Assisted with press events and run-of-show. Drafted press releases, created vendor agreements, and coordinated industry events, premium orders, corporate meetings, and business pitches. Crafted customized and client specific property information packages and proposals.● Implemented new online database to easily organize all press clippings from events

Beverly Hills, Ca

Coordinated daily collection of over 25 items with departments representatives. Monitored timely delivery of urgent packages and sensitive materials, while ensuring confidentiality. Drafted and maintained logs for transportation, fuel consumption, and additional data. ● Decreased time taken to retrieve files by 30% after presenting new user-friendly electronic filing system.● Sliced scheduling time in half by introducing client scheduling application.● Suggested ‘scan and save’ method for filing outdated receipts resulting in 30% drop in paper wastage

Greater Los Angeles Area

• Successfully enhanced the Chief Executive’s effectiveness by providing excellent support via data management and interpersonal communications and relations.