Installing Windows operating systems, andadditional software.OS configuration, troubleshooting, and tweaking.Provided technical support on-field and remotelyvia TeamViewer.Hardware replacement, and building PC rigs oncustomer's request.Setting up WiFi routers, and extenders for thehome network.Daily communication with customers in order toprovide high-end service.

We assist hospitals, infusion centers, and other providers that administer brand and specialty medications to their clients to collect missed rebates. There are over 1,500 drugs for which the manufacturer offers a rebate AFTER the drug is administered. These are on-brand and specialty drugs including many biologics and over 100 injectables.Our Rebate Management service is an aggressive and proactive program that captures drug manufacturer rebates that fall through the cracks.

Working directly with customers to resolverecurring or standard problems.Working directly with NCR and 3rd party Vendortechnicians to resolve HW or SW problems.Providing daily and weekly incident trackingsheets to report on performance.Reviewing incident history to determine recurringfaults.Providing technical support and assistance toclients and businesses regarding hardware andsoftware issues.Providing support with installing, configuring, andupdating hardware and software, as well as fixingany issue related to the equipment that may comeupon daily basis.Allocating engineer appointment times for jobsrequiring multiple resources on-site.Updating work orders and providing statusinformation.Supporting less experienced colleagues in theTeam through joint working, monitoring,coaching, training, direct feedback, and knowledgesharing.Participating in special projects as assigned byleadership by performing duties relevant to the business operation that differs from the primarywork duties and responsibilities.Performing other tasks at managers' request.

Conducted sessions with clients face-to-face,responded to emails and recruited new teachers.Wrote complete feedback on clients' progress,suggested solutions, and ways to attain theireducational level.Proactively participated in meetings and helpedcreate new practices which resulted in a variety ofoptions for clients to choose the right programand course.Handled customer complaints with empathy andpatience to meet their demands and needs.Achieved a profound record of client satisfactionresulting in annual contract extensions formultiple clients.