Principal Program Manager
CurrentThe Office Shared team provides components and services used throughout the Office 365 product suite world-wide. • Own the end-to-end product management and strategy for Office 365 co-authoring services world-wide across multiple development teams and multiple internal and external partner teams in a highly matrixed organization.• Founded “Recommended Document List” service which uses Machine Learning to build the set of Office 365 documents that users should collaborate on next. Released world-wide to over 50M users across multiple end-points. Addition of service and user experience to existing end-points resulted in ~50% lift in document click-through.• Drove back-end platform transition of “Most Recently Used” service for over 350M users world-wide while handling over 14B requests per month with 99.95% uptime.• Established and own the cross-group relationships for the team across the company for dependencies, partnerships, and possible clients for the services.