Director - Channel Engagement And Training
Lone Tree, Co & Santa Monica, Ca
Dex One is an online and offline media company servicing small to medium-sized businesses and their consumers.As Director of Channel Engagement and Training, I led a team of 75 including 10 Senior Channel Engagement Leaders, 50 Regional Internet Training Managers and 15 Engineering and Operational Fulfillment Managers. My responsibilities included all efforts of the DexOne Interactive digital product line from ideation to successful launch execution for planned revenue objectives. This included full accountability for all product strategy and the management of digital performance products reporting to the SVP of Dex One Interactive.Additionally, I established cross-functional collaboration with key stakeholders including the Sales and Product marketing teams. This was critical to capturing the unique needs of the departments while developing go-to-market strategy and the learning curriculum necessary to implement product launch to 1,200+ sales representative and various operational support departments. This included making informed decisions and adapting the overall value proposition of both DexOne online and offline product suites as we introduced disruptive products to the market.I demonstrated effective communication with Executive leadership to drive the company-wide digital product strategy and product performance including changes in product prioritization and revenue goals.Some key results and achievements during my tenure include producing $500M in digital product sales which earned the 2007 Google Gold Award for Innovation of Platform and Sales Performance. During this period we worked directly with Google to establish and execute the first certification program administered to partner sales organizations. I created and fostered a blended learning organization for improved training execution and participant assessment resulting in a 40% budget savings previously used for costs associated with larger instructor-led events.