Boryana Rogich Email & Phone Number

Manchester Area, United Kingdom

As a seasoned Account Manager in the dynamic world of (SaaS), I am passionate about delivering exceptional value to clients through strategic relationship management. With a proven track record of driving revenue growth and ensuring customer satisfaction.Customer Relationship Management: • Build and maintain strong, long-term relationships with key accounts. • Serve as the main point of contact for customers and act as a liaison between the customer and internal teams.Understanding Customer Needs: • Gain a deep understanding of the customer's business goals, challenges, and objectives. • Regularly assess customer satisfaction and address any concerns or issues promptly.Product Knowledge: • Develop and maintain a comprehensive understanding of the SaaS products and services offered by the company. • Stay updated on new features, updates, and industry trends to effectively communicate value to customers.Account Planning: • Develop and implement account plans to achieve customer retention and upsell/cross-sell opportunities. • Collaborate with internal teams to align strategies with customer goals.Upselling and Cross-selling: • Identify opportunities for upselling additional products or services to existing customers. • Collaborate with sales teams to execute upsell and cross-sell strategies.Communication and Training: • Provide training and support to ensure customers maximize the value of the SaaS products.Problem Resolution: • Act as a problem solver by addressing customer issues and working with internal teams to resolve technical or service-related challenges.Feedback Collection: • Gather customer feedback and insights to provide valuable input to the product development and improvement process.Reporting and Analytics: • Maintain accurate and up-to-date records of customer interactions and account status.Technical Skillset- Microsoft Office Suite | Google Workspace | Salesforce | HubSpot Marketing | Marketo | Drift Bot | Outreach

In this position I took onto a multifaceted role as a Sr. Solution Sales Specialist. Aside from performing my daily job, I leverage my expertise in solution sales to guide and mentor new team members including 1 Solution Sales Specialist, 2 Lead Specialist and replacing an Account Manager in a certain territory.Training and Onboarding: • Develop and deliver comprehensive training programs covering SaaS products, MSFT industry knowledge and sales strategies. • Facilitate onboarding sessions to ensure a smooth transition and integration of new members into the sales team.Product Knowledge Transfer: • Deepen the understanding of products and services, ensuring new members are well-versed in features, benefits, and competitive differentiators.Sales Strategy Development: • Share insights into effective sales strategies tailored to the MSFT marketplace.Customer Relationship Management: • Provide guidance on effective communication and relationship-building techniques.Strategic Account Planning: • Instruct on the development and execution of strategic account plans to optimize customer retention and identify upsell/cross-sell opportunities.Collaboration and Team Dynamics: • Foster a collaborative team environment by promoting effective communication, knowledge sharing, and teamwork.Performance Monitoring and Coaching: • Establish metrics for success and track the performance of new team members. • Provide constructive feedback and coaching to enhance individual and team performance.Market Research and Trends: • Stay abreast of industry trends, competitor activities, and emerging technologies in the SaaS market.Skills:Communication: • Strong verbal and written communication skills for effective training sessions and team collaboration.Leadership: • Demonstrated leadership qualities to inspire and guide a team of sales professionals.Problem-Solving: • Ability to address challenges in customer interactions, sales processes, and team dynamics.

Bulgaria

As a Solution Sales Specialist I'm responsible for driving revenue by effectively positioning and selling the company's SaaS solutions to meet the unique needs of customers. In this role I have leaned in favor of my technical knowledge, sales acumen, and strong communication skills.Some of my responsibilities includeProduct Knowledge: • Develop and maintain in-depth knowledge of the SaaS tools and solutions offered by the company. • Stay informed about industry trends, competitor products, and emerging technologies.Customer Understanding: • Understand the specific needs and pain points of potential customers. • Tailor product presentations and demonstrations to address customer challenges effectively.Sales Strategy: • Collaborate with the sales team and other departments to develop effective sales strategies. • Identify and pursue new business opportunities, including upselling and cross-selling.Sales Presentations: • Conduct product presentations and demonstrations to showcase how the SaaS tools can address customer requirements.Relationship Building: • Build and maintain strong relationships with key decision-makers and influencers. • Act as a trusted advisor to customers, offering insights and guidance on how the SaaS tools can benefit their business.Sales Cycles: • Manage and navigate complex sales cycles, understanding the different stages and requirements for each deal. • Work closely with customers throughout the sales process, from initial contact to contract negotiation and closure.Collaboration: • Collaborate with internal teams, including product development, legal, marketing, and customer support, to ensure a seamless customer experience.Sales Reporting: • Keep detailed records of sales activities, customer interactions, and deal progress. • Provide regular updates to sales management on pipeline, forecasts, and achievements.