Mike Bouchard is a Six Sigma Master Black Belt Project Manager and Business Process Design expert. He has over twenty five years of experience leading cross functional enterprise project initiatives in new process development, process redesign, and quality improvement. Mike has applied his skill set and knowledge in both service and manufacturing process environments to drive strategic business outcomes and improve business performance.Mike received his BS degree from California State University, San Luis Obispo in the field of Industrial Technology. He also holds a Master of Business Administration (MBA) from California State University, San Jose. Mike is currently serving as a Director on the board for the American Society of Quality (ASQ), East Bay Section.Mike is recognized by the American Society of Quality (ASQ) as a Six Sigma Black Belt Project Manager. He has extensive experience utilizing the six sigma DMAIC project management model. Mike's primary specialties include:- Process Flow and Value Stream Mapping (VSM)- Voice of the Customer (VOC) Process Alignment- Key Performance Indicator (KPIs) Identification- Root Cause and Data Analysis- Strategy Map and Balanced Scorecard Development.Mike's background also includes nearly ten years of ISO 9000 and Total Quality Management (TQM) experience in the following capacities:- Corporate ISO 9000 Certification Project Management- Internal ISO 9000 Auditor- Preventative and corrective action process development- Corporate ISO 9000 Trainer Specialties: best practices, reengineering, deliverables, business processes, business process reengineering, business requirements, integration, methodology, process reengineering, business unit, crossfunctional, project, strategies, business strategy, business analysis, benchmarking, business needs, business model, change management, customer relationship management
Listed skills include Business Process Improvement, Process Improvement, Cross Functional Team Leadership, Program Management, and 47 others.