Christopher Bowman Email & Phone Number

Glennallen, AK, US

Palmer, AK, US

Eagan, Minnesota, United States

• In this role, I craft the business strategy and work internally and externally to develop tactics that lead to responsible and accelerated financial growth. By leveraging my leadership experience and attention to the.
• Craft and lead the direction and vision for the Final Mile Delivery organization.
• Drive awareness and alignment with cross-functional leaders and stakeholders by leveraging a data first approach combined with detailed storytelling.
• Accountable to profit and loss, budgeting, and the methodology to track progress in detailed intervals.
• Maintain a position of strength and agility to pivot based on a changing environment and industry pressures.
• Utilize forecasting, benchmarking, and competitor analysis to drive portfolio enticement and speed to market that sets the organization up as the provider of choice.

Eagan, Minnesota, United States

• Developed trusted working relationships with key accounts that resulted in expanded operations and credibility as a partner of choice. Established the operational framework that demanded a high level of execution.
• Responsible for a multi-million dollar Final Mile book of business that achieved national footprint through diversified fulfillment capabilities that met customer need and filled gaps within the marketplace.
• Brought authenticity that created space for conversations about employee and partner well-being that challenged the status quo resulting in a new and accepting narrative within the organization.
• Recruited, negotiated, and contracted new providers to support the growth of accounts and business demand.
• Launched Allegro Home Delivery's first W2 building location supporting a Fortune 500 account that remains the single largest operating location for the Company.
• Established and facilitated standard operating procedures and training that elevated business outcomes by homogenizing best practices across the organization.

Richfield, MN

• Inspired and pioneered the health fulfillment strategy of Best Buy Health. Owned continuous improvement and growth objectives within several key enterprise capabilities including Executive Resolution Call Center.
• Led diverse, multi-unit teams with empathy, growth mindset, and empowerment resulting in an overwhelmingly positive employee and customer experience.
• Enabled the organization’s first-ever healthcare fulfillment programs by designing effective pilots that scaled nationally and accounted for millions in revenue growth and established industry credibility.
• Innovated customer journeys; Achieved "A" rating with the Better Business Bureau and improved marks from Attorney General by refining operations and eliminating redundancies within the Executive Resolution call center.
• Improved workforce flexibility and capacity management by implementing vendor onboarding and management practices that reduced turn time and elevated customer NPS to an all-time high.

Richfield, Minnesota, United States

• Owned strategy and operational processes of the in-home repair services business that enabled the organization’s multi-million-dollar warranty business. Simultaneously led operational design of the appliance.
• Drove customer NPS to a category all-time high by project managing continuous improvement efforts in both technology and business process.
• Reduced P&L expenses by $3.5M in one year despite double-digit increase in repair appointment volume.
• Eliminated $300K in vendor invoice expense and improved third-party fulfilled customer NPS by 30 points in one year.
• Established a healthy internal talent pipeline by curating and facilitating leadership development courses for hundreds of employees.

Richfield, MN

• In this move from field management to corporate operations, I grew Best Buy's in-home repair services business by establishing the business vision, collaborating across the enterprise, and developing business processes.
• Implemented new lines of business and service offerings, inspired by the voice of the customer, which resulted in increased revenue and customer lifetime value.
• Controlled costs while awarding necessary investments by gaining senior leadership support through storytelling and effective performance management.
• Engineered a new in-the-moment technical support team that bolstered call center employee experience and effectiveness.
• Transformed category operations by challenging the status quo, remaining inquisitive, and investigating hypotheses.

Wilmington, North Carolina Area

• Led fulfillment teams across home delivery, installation, repair, and computer technical support while supporting sales enablement across seven Best Buy store locations.
• Promoted employee engagement and development across a large geography with highly technical subject matter that translated into improved performance outcomes and desired customer experiences.
• Reduced customer escalations through marketplace reporting, improved speed of service, and de-escalation training for store leaders and 30 installers.

Wilmington, North Carolina Area

• Promoted to lead installer focused on high-fidelity audio and video installation and repair while leveraging my sales experience to increase revenue and reduce undersold orders.
• Reduced damage claims within the marketplace by training and developing peers.
• Won Top Installer award in the territory out of hundreds of employees.

Wilmington, North Carolina Area

• Elevated to an in-home traveling sales role based on tenured sales track record.
• Project managed complex home theater installations from design to completion.
• Established a sales portfolio that increased store sales and developed long-term customer relationships.

Wheeling, West Virginia, United States

• Re-Joined organization focused on home theater sales and department success.
• Positioned as sales lead within department focused on sales excellence and talent development.
• Established market-wide performance management scorecard and communication channel.

Morgantown, West Virginia, United States

• Joined the Fortune 500 retailer and ecommerce company obtain and grow new skills.
• Supported the rollout of a new Sales Operator position within the company by drafting standard operating procedures.
• Deepened customer relationships by building trust and meeting their needs.

St Clairsville, Ohio, United States