Danielle B. Email & Phone Number

A versatile, innovative and synergistic leader with an outstanding record of departmental transformation and goal achievement with over 13 years of contact center experience in multi-channel operations, with a broad range of responsibilities including operations, work force, finance, retention, and client services.I have a distinguished record of successful execution of client, strategic, financial and operational objectives in several vertical markets in the last 10+ years, requiring communication at multiple levels from executive to the front-line. Expertise in launching new business, clients and programs, providing superior sales and support functions while yielding excellent results and exceeding key performance indicators while maintaining high integrity.Prior to joining Remington, I spent over a decade in customer service, sales and operations leadership roles in higher education with responsibilities including operations, account, and project management and process improvement.Growth Focused Leader - Sales & Operations SpecialistLives by the Platinum Rule with a good dose of humorEntrepreneurial SpiritServant leader with expertise in teambuilding & leader developmentProcess Development & ManagementCommunications & PresentationsClient Relationship Management & RetentionContact / Call Center Development & Operations Management (10 – 250+ FTE)Champion of positivity & problem solvingI enjoy developing and successfully executing organizational goals and strategy utilizing people, process and technology in efficient and creative ways with the goal of creating high performance teams driven to make a difference.Ultimately, I am seen as a relationship builder, a leader and motivator with expertise at managing employees and creating an atmosphere of trust, transparency, and collaboration across all levels of the organization.To connect, please reach out at dbowman2@earthlink.net or Inmail!