Eric Bowman Email & Phone Number

- Manage and document ERP Professional Services offerings- Advise and consult with customers on options and work with them to find best fit for their needs- Scope out work, create statement of work (SOW)- Work closely with Implementation managers, Customer Success Maanagers, and internal technical teams as services are delivered- Perform light technical.

Portland, Oregon Area

- Implementing, configuring, and training customers who purchase Procore's accounting integration products- Act as a subject matter expert for questions around accounting integration, construction accounting practices, and financial management of projects from Sales, Account Managers, Marketing, and Customer Support teams- Handle second tier support.

Beaverton, OR

• Creating and maintaining a variety of learning products based on established departmental standards. Deliverables include Real-time Learning content and curriculum, Anytime (On- Demand) Learning content and curriculum.
• Assessing training needs and developing training programs for new software applications or modules
• Providing high quality product and/or soft-skills training to customers, business partners, certified consultants/trainers and employees in person or online using approved learning products
• Managing learner relationships during and after training classes/activities to ensure learner satisfaction and comprehension
• Evaluation of training programs, determining weaknesses and redesigning areas to improve overall effectiveness
• Participation in customer and partner events/conferences to develop, review and deliver educational sessions

Beaverton, OR

• Working directly with customers and/or consultants in the field via telephone as a support representative for the Sage 300 Construction and Real Estate (formerly known as Timberline Office) software suite
• Meeting/exceeding expectations on a number of different performance based metrics and indicators tracked to ensure that the organization maintains high levels of customer satisfaction
• Assisting customers in areas ranging from installation and systems/network problems to issues with data entry, data correction and data maintenance
• Training and mentoring employees
• Documenting conversations with clients and creating articles for the technical support knowledgebase, alerting product development when software issues arise
• Administering Data Integrity scans and repairing corrupted/damaged data using back end database repair and analysis tools

Vancouver, WA

• Filing of quarterly and yearly tax forms with federal, state and local tax authorities
• Payment of monthly and quarterly payroll taxes
• Issuing paychecks and maintaining employee records
• Light accounting and bookkeeping
• General data maintenance and filing