Eric Bowman Email & Phone Number

- Manage and document ERP Professional Services offerings- Advise and consult with customers on options and work with them to find best fit for their needs- Scope out work, create statement of work (SOW)- Work closely with Implementation managers, Customer Success Maanagers, and internal technical teams as services are delivered- Perform light technical work needed for services- Manage tickets for other technical work - Project manage services from beginning to end, act as customer’s main contact, update and refer to other internal teams as needed.- Create and maintain documentation for ERP Professional Service processes

Portland, Oregon Area

- Implementing, configuring, and training customers who purchase Procore's accounting integration products- Act as a subject matter expert for questions around accounting integration, construction accounting practices, and financial management of projects from Sales, Account Managers, Marketing, and Customer Support teams- Handle second tier support escalations specifically related to accounting integration issues; these will include troubleshooting the integration connector and other elements in the customer’s Windows environment - Assist product management identify issues, enhancement requests, and feature requests from customers- Work with Account Managers to assist with customer issues and questions surrounding accounting integrationContribute to Knowledgebase articles, FAQ's and other documents concerning accounting integration

Beaverton, Or

• Creating and maintaining a variety of learning products based on established departmental standards. Deliverables include Real-time Learning content and curriculum, Anytime (On- Demand) Learning content and curriculum, conference materials, training data sets and instructor tools (e.g., PowerPoint, instructor notes, supplemental materials/job-aids, etc.)• Assessing training needs and developing training programs for new software applications or modules• Providing high quality product and/or soft-skills training to customers, business partners, certified consultants/trainers and employees in person or online using approved learning products• Managing learner relationships during and after training classes/activities to ensure learner satisfaction and comprehension• Evaluation of training programs, determining weaknesses and redesigning areas to improve overall effectiveness• Participation in customer and partner events/conferences to develop, review and deliver educational sessions• Conducting practice teaches, and presentations to ensure content meets best practice and instructional design standards to promote the most effective learning experiences

Beaverton, Or

• Working directly with customers and/or consultants in the field via telephone as a support representative for the Sage 300 Construction and Real Estate (formerly known as Timberline Office) software suite• Meeting/exceeding expectations on a number of different performance based metrics and indicators tracked to ensure that the organization maintains high levels of customer satisfaction• Assisting customers in areas ranging from installation and systems/network problems to issues with data entry, data correction and data maintenance• Training and mentoring employees• Documenting conversations with clients and creating articles for the technical support knowledgebase, alerting product development when software issues arise• Administering Data Integrity scans and repairing corrupted/damaged data using back end database repair and analysis tools• Creating referrals to the sales department when clients need or may be interested in purchasing additional products and/or services not covered by their current support agreement• Testing to find problems in the software and coming up with new ways to use the software and/or work around program issues

Vancouver, Wa

• Filing of quarterly and yearly tax forms with federal, state and local tax authorities• Payment of monthly and quarterly payroll taxes• Issuing paychecks and maintaining employee records• Light accounting and bookkeeping• General data maintenance and filing