Randy Bowren Email & Phone Number

Issaquah, Washington, United States

Curator of Hotel Packages for SE Florida from West Palm Beach down to Key West.

Issaquah, Washington, United States

United States

Managing inventory for candy and snacks in Costco's Business Centers across the country. Duties include working with vendors, managing inventory for over 200 items at 20+ locations, and working with warehouse staff. Frequently analyzing sales data, database accuracy, and detailed communication.

Shoreline, Wa

Worked in the service department greeting customers, checking them in for service appointments and as a fill-in service advisor. Answered phone calls to schedule appointments, answer questions about vehicles, and to follow up on previous appointments. Helped with team scheduling and training of new team members.

Pier 69 Seattle

Emergency hire in the Public Affairs department for the Office of Social Responsibility (OSR) to create reports as well as other assigned duties.Highlights:• Collaborating with departments Port-wide in creation of the content, design and publication of the OSR’s 2015 Social Responsibility Report• Finding, scheduling and reporting on stories for Public Affairs and OSR• Coordination and implementation of SharePoint and Compass site updates• Partner with the Port’s webmaster to facilitate changes to the external website• Assist with coordination of Port events

Lynnwood, Wa

Responsible for providing technical support for GuestVision software. This included installation, repair and adjusting the user interface, hardware and companion software.Highlights:• Support clients over phone and email with technical questions and general customer service support• Using SQL make adjustments to tables within their database to correct or repair situations• Use TrackIt! Call tracking software to log calls and issues• Provide support for hardware such as printers, fingerprint readers, barcode scanners and more

Seattle, Wa

Responsible for managing the operations of the office including reception, bookkeeping, inventory and cleaning. Administered office master calendar, resource calendars, and calendars for director level staff. Managed event registration, budget adherence, venue and vendor contracts, as well as volunteer coordination.Highlights:• Manage day to day operations of the office and provide administrative support to 9 staff members by answering the office phones, ordering meals, copying and filing• Schedule and prepare for board meetings, staff meetings, and committee meetings including off-site and virtual meetings including ordering food, contracting the venue, compiling minutes, reports, and other documents• Performed data entry for annual published guide containing 1100 member listings with zero errors – resulting in reduction of printing costs and member reimbursement• Prepare presentations for staff, members, and board for meetings and events• Research business trends and report to the staff and board• Process accounts receivables and payables, including coding• Process expense reports and reconcile accounts• Analytical examination and reorganizing of business programs resulting in 16% increase in attendance and returning guests while achieving a dramatic reduction in errors• Coordinate domestic travel arrangements for Executives and Board Members

Greater Seattle Area

Responsible for managing the office and managing projects with over 9 large projects (concerts and retreats) per year which included budgeting, expense reports, ordering food, and venue management. Managed all aspects of the member experience from auditions to exit interviews.Highlights:• Supported Executive Director and Board of Directors with scheduling, calendaring, travel arrangements expenses and other tasks as assigned• Prepared monthly and annual board meeting documents and presentations• Managed 7 annual retreats with over 200 attendees each - coordinating event registration, travel, lodging, rental vehicles, contract negotiation, and maintained budget for each. • Operations lead on over 5 fundraising auctions including logistics, volunteer scheduling, welcoming guests and other tasks• Managed over 700 singing and associate members while being adaptable to each personality and providing the utmost level of confidentiality• Managed $150,000 annual member budget• Co-wrote and updated member documents including Member Handbook, Core Values/Code of Conduct, and many other materials• Database administration for members, donors, and ticket buyers• Worked with vendors to maintain building and its systems

Federal Way, Wa

Masterfile Maintenance team member responsible for the creation and updating of customer and vendor records in SAP. Helped create a system of record for customer tax certificates as each location was coming live on SAP. Assisted with vendor conversion from legacy systems into SAP. Re-started Colors Diversity Business Network.

Tulsa, Oklahoma Area

Managed new-hires during training and for an extended on the job training period. Created and implemented training program from the ground up. This included training manuals, online training and testing, as well as the implementation of new interactive intranet that aided in troubleshooting of customers’ alarm systems. Highlights:—• Managed 12-30 team members at any given time• Training included customer service skills, sales skills and troubleshooting skills• Performed planned maintenance on alarm servers and receivers• Technical Lead for implementation of new alarm monitoring software and hardware• Assistant lead for the accounting conversion

Kansas City, Missouri Area

Prior to training customers how to use software on the retail side, I trained all levels of retail employees including Customer Service, Help Desk, and up to Regional Managers on systems related to their employment, human resources, and store operations.Highlights:• Trained over 250 employees at 30 retail locations across the country—• Trained customers on all levels of Microsoft products—• Highest sales of training classes in our district 3 quarters in a row—• Training included technical troubleshooting techniques, customer service skills and sales

Greater Chicago Area

Started as an hourly “swing” manager and worked my way up to Restaurant Manager working in various locations throughout the Chicago North Region. Managed Planned Maintenance Program, hiring, inventory, profit & loss statements, and budgeting. Highlights:—• Part of the team the created the nationwide safety and security program• Increased sales from 11-23% in each of the locations under my management• Developed internal consulting team that helped store managers to increase productivity, gain efficiencies, and increase crew member effectiveness resulting in increased revenue, less waste, less employee turnover