• Receive and address inquiries and requests from customers wishing to secure rental vehicles. Ask targeted questions to ascertain type of vehicle, timelines, and payment preferences. Provide recommendations to customers unsure of which vehicles to rent. Communicate information considered unsatisfactory by customers in tactful, diplomatic way.• Utilize apt technical skills to navigate through myriad systems in order to accurately identify, secure, and input customer requirements and billing information.• Received official recognition from management as a result of superior time management as well asexceptional sales ratings. Top five revenue generator at over $850,000 per year.

• Received and addressed inquiries, requests, and concerns from customers regarding rental cars services via virtual kiosks. Utilized tact and diplomacy in communicating with customers to maintain positive, productive exchanges. Explained to customers additional services and products to ensure maximum customer satisfaction. Relayed daily operations status reports to supervisors to ensure their full knowledge of overall operations. Identified problems and issues and advised on corrective actions to eliminate recurrence of similar issues.• Developed, maintained, updated, and monitored tracking documentation in order to ensure all relevant daily activities were accurately recorded. Regularly audited records to identify and correct discrepancies in order to maintain highest standards of precision and timeliness.

• Employed in-depth knowledge of construction and architecture in order to inspect and analyze structures, such as office buildings and multi-family properties on behalf of appraisers, adjusters, and insurance companies. Conducted thorough inspections of premises to produce accurate estimates of damage repair.Executed estimating, repair cost monitoring, document review, and analyses on Builder’s Risk losses.• Communicated ideas and information concerning technical subjects, such as ensuring audiences without technical backgrounds clearly understood information. Developed and presented compelling arguments to decision makers requesting and justifying additional funding necessary to cover extent of damages as ascertained in claims inspections of events causing client losses, such as fire or natural disaster.• Determined and planned all logistical requirements, including supplies, transportation, and specializedequipment required to carry out inspections in all environments, including those that were high-risk.Ascertained required logistics support actions necessary to repair damaged facilities while performinginspections and appraisals of customers’ property.• Conducted in-depth inspection of facilities damaged by Hurricane Ike in Houston, TX area; delivered timely, accurate cost figures to repair facilities during turbulent aftermath of devastating storm that caused $19.3Bworth of damage; efforts enabled expeditious recovery of businesses and residents of affected area.• Planned and conducted meticulous physical inspections of facility roofs on Oklahoma State Universitycampus after major hail storm to provide expeditious, accurate repair cost data to clients.

• Assisted project manager in planning and executing project buyout requirements, vendor qualificationverification, and contract implementation, including for a flight simulator and classroom within a flightcontrol facility. Employed in-depth knowledge of contracting and construction principles to oversee andadminister contract submittals, Requests for Information, project meetings, and job closeout processes.Developed and presented training on project-related systems, software, and application for peers, managers, and junior personnel to maximize effectiveness and knowledge base of entire team.• Assisted Project Manager in monitoring contract performance via telephone conversations, correspondence, site visits, inspections, progress reports, and analyses of contractor metrics for compliance with performance standards, applicable laws, delivery schedules, payment provisions, and other requirements stated in the contracts. Identified areas of non-compliance, and drafted and submitted reports detailing discrepancies along with recommended follow-up actions to ensure project completion in timely manner.• Developed, maintained, and updated comprehensive listing of suppliers and contractors, which included their fields of expertise and qualifications in order to facilitate contractor selection during pre-award actions.

Provided exceptional support as Senior Project Controls Consultant and Sales Liaison for A+ Integrated Solutions, Inc. in Addison, TX from 2000 to 2003; managed all Meridian Project Systems training and consultation for companies such as Enron, Manhattan Construction, Trammell Crow, Turner Construction, and others; received official recognition as “Top Reseller (worldwide)” for two consecutive years.

Excelled as Construction Manager for Trammell Crow Company, Tulsa, OK, from 1998 to 2000; oversaw cradle-to-grave processes for major and minor construction projects, including planning and procurement of acquisitions for standard and specialized items and services while reviewing requisition packages for adequacy, consistency, and compliance with federal, state, and local regulatory requirements.

As Project Manager for Oakridge Builders, Inc. in Tulsa, OK, from 1995 to 1998, oversaw wide variety of high-value construction projects; played key role in pre-award processes such as developing solicitations, evaluating responses, compiling bidders’ lists from qualified applications, and drafting compliant contracts; notable accomplishments include:-Managed, monitored, and analyzed all change orders for $6M contract encompassing remodel ofexisting buildings and construction of new facilities.-Oversaw $2.3M Center City Station Post Office construction in Oklahoma City, OK.-Awarded Regional Associated Builders and Contractors Award of Excellence for overseeing $5.8Mconstruction project on Northeastern State University Telecommunications and Computing Facilitywhile remaining within prescribed timelines and budget.-Directed multi-facility construction project worth $1.7M on time and within budget.-Managed $15.M concrete tilt wall storage and office facility on time and within budget.-Headed $7M multi-story contraction project for Tulsa Joint College Performing Arts Center in Tulsa,OK, on time and within budget.