Senior Device Specialist: Working with Project C.U.R.E. professional staff and volunteers to provide donated medical supplies and equipment to developing nations around the world. Responsible for training and scheduling of biomedical volunteers and general biomedical shop services with shared I.T. support for the Houston distribution center which contributes to millions of dollars of medical equipment shipped annually.Responsibilities: Working with volunteers and staff in servicing and certification of donated medical equipment for worldwide redistribution. Scheduling of biomedical engineers tasks for equipment repairs, training, tools, supplies and warehouse organization. Responsible for compliance documentation management, capital equipment inventory management and vendor relationships.

Field service engineer with technical support, telemarketing, sales and bench service experience in information technology, medical support, training and help desk / remote support. COMP TIA A+ Certified, manufacture and H.I.P.P.A. trained. Manufacture trained on small box products to networks. My ability to understand not just the technical issues of a product but more to try and see the customer’s point of view and use of that understanding to help resolve issues beyond broken hardware.

Service Manager, responsible customer product support and training on various medical devices, computers and operating systems. Conducted component level, subsystem, system level, direct, remote, user application and I.T. support activities, onsite training and the developing new business opportunities. This supported grow and sustain service and sales business from $400k in 2003 to $2.1 million gross annual revenue in 2014.Utilizing software tools in Microsoft Office and hardware using Hewlett Packard, Apple and Dell product lines, Fluke Medtester and Medimizer database solutions and various specialized testing devices. Responsible for administering and monitoring customer contract activity, assuring customer regulatory compliance and maintaining customer service event records and overall customer satisfaction. Responsible for implementing Cross Medical‘s service department safety guidelines and recycling policies.

Responsibility for account management, sales business development and support of Agilent Technologies and Philips Medical products, Micro Four, Inc. Practice Management and Medical Records software products.My duties included sales consultation, product implementation and configuration, end user training and documentation for customers. Assumed inside sales support and telemarketing duties for products like Bovie Corporations electrical surgical units.

Service account and project implementation and management, technical sales consulting to Agilent local dealer network. District field hardware and software support and resource coordination for technology productivity within the Houston District.Customer service engineer responsibilities for the training, support, and the implementation of Agilent Technologies patient monitoring, imaging, obstetrical and cardiology products. Responsibilities consisted of management of product installations, interfacing with medical staff and vendors.

Responsible for account and project management, product implementation, technical sales consulting, hardware and software support and district resource coordination with the Healthcare Solutions Group.Operating as a customer service engineer I was responsible for the training, support, and the implementation of Hewlett Packard and Agilent Technologies patient monitoring, obstetrical and cardiology products. My responsibilities included the management of product installations while interfacing with hospital personnel and third party vendors.Operating as a resource coordinator and productivity specialist I was responsible for field screening of support requests from Agilent customers and field engineers for the states of Texas, Louisiana, Oklahoma and Arkansas. This duty consisted of technical phone assistance for end user service issues, trouble-shooting assistance, parts ordering and identification. Providing data gathering and analysis, documentation and communication of Agilent’s internal Q.S.I.I. quality initiative and the fulfillment of FDA requirements and guidelines and this job role consisted of evaluation of new productivity solutions, implementation, training and support of new productivity tools as the Houston district transitioned to home offices.

Field Engineer: Responsible for account management installation and sales support of Marquette's patient monitoring and cardiology products. Performed product and transition support for legacy G.E. patient monitoring in south central Texas and western Louisiana to Marquette products.1986 Core member of the monitoring implementation team to The Methodist Hospital, Houston, Texas for the transition to Marquette patient monitoring in the surgical suites.