Major Project Engagements:Omni-Channel Contact Centre Project - Genesys PureCloud:- Migration from an ageing on premise hosted contact centre platform (IPFX) used by the Mazda Australia National Customer Service division, to an industry leading cloud hosted solution (Genesys PureCloud).- Implementation of the full Genesys PureCloud Omni-Channel solution for the 100-seat contact centre, encompassing voice, email, SMS, web chat and API system integrations.- Management of the $1.5M project budget (approx.) end to end, including requirements gathering, tender / procurement process, design and implementation, and management of migration from legacy to new environments.- Acted as the key liaison point between business, IT and vendor stakeholders, to ultimately manage expectations and deliver exceptional business outcomes.National Parts Distribution Centre – New Facility / Migration:- Implementation of IT infrastructure and systems for a larger, custom built national Parts Distribution Centre.- IT Migration planning and execution from the existing to the new Parts Distribution Centre.- WAN / LAN / WLAN implementation; Oracle Warehousing System and Handheld Scanners; End User Computing.Infrastructure and Disaster Recovery Refresh:- Disaster Recovery uplift, and legacy platform refresh for Mazda Australia core applications / systems.- Project scope inclusive of an extensive tender / procurement process, proof of concept, design and implementation of the necessary infrastructure, and migration from legacy to new environments.

Major Project Engagements:• Vegemite Business Divestment to Bega Cheese - IT Transition Project- $460M Sale of the Port Melbourne Manufacturing facility and business, with a focus on the transition of IT systems, infrastructure and staff.- IT lead engaging with Bega Cheese, and numerous associated vendors for both parties in the sale. - Creating and managing schedules, resources, risks and issues and reporting to steering committees.- Network infrastructure design and implementation.- End User computing environments, Hosting and Applications access, Printing changes.- Email and Messaging, Identity and Access considerations during the transition period. • Software Defined Wide Area Network (SD WAN) Implementation across Australia and New Zealand:- Rollout of Silver Peak SD WAN solution to all sites including manufacturing, distribution and office sites in the region.• Network (LAN) Infrastructure Refresh Australia and New Zealand:- Audit of the existing LAN environment across ANZ, enabling a strategic review of infrastructure reaching end of life and requiring replacement.- Implementation of the necessary replacement infrastructure.• Dunedin, New Zealand Manufacturing Plant Decommission:- IT Infrastructure decommissioning of the closing manufacturing facility, including End User Computing, Network, Hosting, Printing and Telephony systems.

Ravenhall Prison ProjectA new medium security men’s prison is being built at Ravenhall, in Melbourne’s west, to accommodate 1,000 prisoners.The Ravenhall Prison Project is being delivered as a full service public private partnership (PPP), with the GEO Consortium being responsible for the design, construction, financing, maintenance and operation of the facility over 25 years.GEO Consortium was selected to deliver the project following a comprehensive tender process. Key GEO Consortium members are GEO Group Australia, John Holland Group, Honeywell and Capella Capital.

Key Responsibilities.Project Management, including projects in the following spaces:- Network Infrastructure- Server and Database Hosting Infrastructure- VOIP- Security, including Network Security- Infrastructure Architecture, and Application Hosting Requirements- End User Computing- Office Builds and MovesITIL Adherence, including Incident and Change management.IT Infrastructure Liaison, Australia and New Zealand, for Manufacturing, Operations and Distribution.Interface between Large IT Vendors and Mondelez International business units.

Project Engagements:Infrastructure Refresh:• Architecture and implementation of core infrastructure systems to support AHPRA.• Server, storage and virtualisation technologies (VMWare, HP and Dell hardware) in support of all environments required in the SDLC.• Telecommunications, including WAN optimisation technology (Riverbed Steelhead) across all sites nationwide.Apple iPad2 and Board Management System Deployment:• Program to establish electronic systems for board meetings for National and State Health Practitioner Boards (eg. Medical Board of Australia).• 700 User deployment of Apple iPad2 tablets and electronic Board Management System (SAI Global Board Manager).• Included change management and training, the establishment of provisioning and support processes and tools, and the procurement of mobile data service contracts.CRM (Pivotal) and web (SiteCore) application development projects, relating to health practitioner registrations and:• Managing Supervised Practice• Courses and Qualifications.Cognos Express design, implementation and deployment for budgeting processes.Infrastructure Improvements and Capacity Planning.

Project Manager - Business SolutionsInformation Technology DivisionAchievements and Responsibilities:• Infrastructure and application projects in an environment supporting over 70,000 users.• Project feasibility studies, initiation and definition of scope and deliverables, project plans and approaches, budget considerations, risk identification and management, adherence to Project Management Office (PMO) governance frameworks, and project change requests. • Financial management of project budgets and customer billing. Adherence to Government purchasing and engagement policies.• Management of vendor engagements and deliverables, and internal project team resources.• Detailed and comprehensive project reporting providing visibility and accountability for business units and IT management.• Management oversight of project documentation including PRINCE2 management products, and specialist products such as design documents and reports.• Negotiate and propose resolutions to project issues (technical and non-technical), while ensuring adherence to tight schedule.• Ensuring appropriate input from stakeholders in the development of options / solutions.• Ensuring delivery of project deliverables and adherence to ITIL processes.• Identification and management of technical issues and risks, development of counter measures / mitigation strategies that can be actioned to meet project outcomes.• Utilisation of Microsoft Enterprise Project Management (EPM) and Microsoft Project, as well as Hewlett Packard Project and Portfolio Management (PPM) for management and reporting.Project Engagements:• DEECD’s Human Resources Management System (Oracle PeopleSoft) extension to multiple government departments – Network and User Provisioning solutions, Infra Service Management Tool implementation, Data Warehousing. $3M project budget.

Team Leader for Infrastructure Project Management TeamAchievements and Responsibilities:• Senior Project Manager for Infrastructure Development and Business Solutions managing a team of 13 project managers / project coordinators. $20M Project portfolio comprised of up to 40 concurrent infrastructure projects.• Infrastructure projects ranging from storage management, networks and security, critical application hosting upgrades through to transition projects, in an environment supporting over 13,000 users.• Guidance to Project Managers throughout the project lifecycle, including project initiation and definition of scope and deliverables, project plans and approaches, budget considerations, risk identification and management, adherence to Project Management Office (PMO) processes, and project change requests. • Financial management of project budgets and customer billing. Adherence to Government purchasing and engagement policies.• Resource management including recruitment of staff, management of staff workloads, and assisting Project Managers in obtaining access to necessary project resources both internal and external to the organisation.• Liaison with and reporting to senior management on in-flight projects, communication and review of new and closing projects, issue escalations and change requests.• Management oversight of project documentation including PRINCE2 management products, and specialist products such as design documents and reports.• Ensuring appropriate input from stakeholders in the development of options / solutions.• Ensuring delivery of project deliverables and adherence to ITIL processes.• Managing vendor engagements and deliverables.• Utilisation of CA Clarity Project and Portfolio Management and Microsoft Project software tools for management and reporting, and CA Unicenter Service Desk in the Service Management space.

Achievements and Responsibilities:• Technical Project Management for numerous initiatives in support of critical corporate infrastructure and data centre operations, including toyota.com.au, lexus.com.au, manufacturing, and dealer sales systems.• Management of an infrastructure team member.• Implementation and maintenance of server technologies• Assist with the creation of strategies and budgets.• Capacity planning, responsibility for asset management and software licensing.• Vendor and financial management.• Research and implementation of new technologies delivering consolidation and cost down of corporate infrastructure.• Adherence to ITIL processes. Management of change control and system currency.• Development and creation of technical support documentation.Technologies:• Project management tools including Primavera and Microsoft Project.• Red Hat Linux, Unix (AIX and Solaris), Windows, BEA WebLogic, Oracle, Vignette and server virtualisation technologies including Virtuozzo.• Dell and IBM Servers and Storage, Nortel Alteon Load Balancers.• Monitoring and change control systems.

London, United Kingdom.Achievements and Responsibilities:• Client facing role providing technical advice in the education sector, encompassing best practice and future trends. Instrumental in to two high profile initiatives involving new school builds in the UK.• Managed / mentored four technical support staff at client site.• Acted as the key technical advisor for Unity City Academy (UCA) in Middlesbrough, across all areas of technology. This project involved the merger of two existing schools followed by decant into a technology rich £22 million state of the art facility. Led the transitionary process including the merger of the two school infrastructures and 1300 users.• Provided technical guidance on transitional arrangements across a new school build for the City Academy in Bristol. Advised on and facilitated their migration to a new Management Information System (MIS).• Management of key technical aspects of these and other projects including network design and software environments.• Design and implementation of Windows 2000 based network infrastructures.• Internal advice and technical support to Edunova, including Notebook PC’s and Lotus Notes R5 and R6, Lotus iNotes.