Strategic and Operations Consulting that improves business performance by observation, thought, and intervention. Business process improvement with various methodologies and frameworks like RPA (Robotic Process Automation), Six Sigma, Lean Sigma, Theory of Constraints, Kaizen, Balanced Scorecards, and Toyota Production Systems. Project management improvements using a waterfall, agile, and PMI frameworks as well as implementing Project Management Information Systems. Strategic planning management guidance using Strategy mapping, the Tom Paterson StratOp Process, and Gazelle Systems planning process. Clients have included: Appspace, Blue Stream Fiber, Century Link, Charles Schwab, Cologix, Comcast, CSG Systems, Deke Digital, Denver Public Schools, Fat Tuesday, Flowise Energy Management Solutions, Headwaters MB, Kaiser Permanente, Kyrio, Otterbox, Pearson Education, Ruby Tuesday, S3 Talent Management, Sonsio, The Planet, Topgolf, Trace3, Via West, Wild Blue, and Worldbridge.

Responsible for Operations Advisory Services assisting current clients improve their operational efficiency by ensuring organizational alignment, informing them on current performance, improving that performance by providing an actionable plan, and helping them execute the plan.

Current responsibilities include IT Risk Management (BCDR, SOX, Internal Audit), IT Service Management, and Production Support Operations.

Responsible for managing the IP and Data Services Operations budget, executive chief of staff, process management, performance / metrics management, project management, and process documentation.

Various roles include PMO creation and implementation, operations management, IT and Product Management resource allocation and prioritization, program and project management, and financial management.

Responsible for creating and implementing the operations management system that provided service and operational metrics for field and cable network performance. The cable systems that were specifically measured were those first systems at TCI that provided digital TV, broadband internet services, and cable telephony services.

Interconnection Program Manager – Network Strategic Planning 1996, Performance Analysis Manager – Demand Repair Process 1995-1996, Project Manager – Service Assurance 1994-1995, Process Analyst – Service Assurance 1993-1994, Outside Plan Manager & Central Dispatch Center Manager 1992-1993