Paris Miller Email & Phone Number

Richmond, Va, Us

Richmond, Virginia, United States

-Exercise discretion and professional judgment in examining and evaluating documentation, procedures, internal controls and trend analysis to ensure that accounts receivable records are accurate, effective, and in compliance.-Analyze the accounts receivable subsidiary ledgers and employer balances, ensuring that the receivable balances carried in the General Ledger are properly supported on a monthly basis, resolving payment and reconciliation issues, and taking any corrective action necessary.-Tracked incoming funds from multiple sources, including ACH debits/credits, checks, and disbursement deductions, ensuring accurate accounting.-Cross-trained in employer receivables, enhancing team flexibility and efficiency.-Monitored monthly employer contribution payments, proactively reaching out to employers regarding delinquent payments and coordinating with relevant departments for timely resolution.-Submitted debt set-off claims for eligible delinquent accounts through the Virginia Department of Taxation, facilitating recovery of outstanding debts.-Created, recorded, and updated training materials to enhance team knowledge and compliance with best practices.

-Managed day-to-day administration of retirement plans, ensuring timely and accurate support for clients and participants in a fast-paced, time sensitive environment.-Provided comprehensive operational support for defined benefit plans, including the execution of complex manual calculations and resolution of escalated participant inquiries.-Processed monthly fund disbursements, including annuity payments, lump sum payouts, retroactive payments, and beneficiary distributions, while maintaining adherence to client-specific Service Level Agreements (SLAs).-Compiled and distributed detailed monthly disbursement reports to clients, highlighting participant changes and total distributions.-Conducted final reviews of team members' work, ensuring high standards of quality control and accuracy in all processes.-Acted as a subject matter expert on end-to-end processing of calculations, participant issue resolution, and data updates.-Identified client and participant trends proactively, collaborating with internal stakeholders to develop customer-centric solutions.-Contributed to the successful implementation of corporate actions and special projects, alongside ongoing service delivery.-Managed workflow efficiency, researching and resolving complex customer issues with sensitivity and thoroughness.

Richmond, Virginia, United States

-Calculated and approved moderately complex service retirement benefits, utilizing established formulas and data processing systems to ensure accuracy and compliance with VRS policies.-Ensured timely processing of service retirement benefits, facilitating prompt communication and benefit disbursement to all relevant parties.-Reviewed and calculated adjustments for retirees on payroll using online systems-Adhered to the Code of Virginia and VRS regulations.-Analyzed benefit applications for eligibility and completeness.-Provided estimates for various retirement options as needed.-Served as the primary point of contact for retirement benefits inquiries, effectively communicating changes and updates to active participants, retirees, survivors, and employers through phone, in-person, and written correspondence.-Managed secure messaging and call session wrap-ups, addressing customer inquiries related to service, death, and disability retirement benefits.-Handled retirement payout option changes due to circumstances such as death, divorce, or relinquishment of benefits, ensuring compliance with applicable regulations.

Richmond, Virginia, United States

-Provided operational support to the agency, ensuring smooth front desk operations and high-quality customer service through a multi-line phone system.-Greeted visitors and addressed inquiries, facilitating a welcoming environment.-Assisted various divisions with compliance reports, data entry, file management, and general administrative support.-Aided customers in accessing and inputting data into agency IT systems.-Managed fleet vehicle logistics, including tracking usage, mileage, fuel costs, and coordinating vehicle maintenance services.-Compiled and submitted weekly agency reports to the Governor's office.-Processed travel requests for Agency Director, including flights, accommodations, transportation, and per diem, in accordance with SSA guidelines, and completed travel expense reimbursement vouchers.-Handled event RSVP and registration for the Agency Director.Managed and updated Executive Office calendars to ensure efficient scheduling.