Brian Hanik Email & Phone Number

Marion, NC, US

Chicago, Illinois, United States

• Currently leading and aiding a team of 3, having produced a total ticket spend of $2,704,414.31 in two years
• Work with the product management and development team to channel client feedback and solutions into future releases of our fleet solution product
• Perform quality assurance checks on marketing materials
• Regularly analyze customer feedback and support data to identify common queries, implementing reviews and updates of FAQs to maintain accuracy and relevance
• Develop and execute personalized onboarding strategies tailored to each client’s unique requirements
• Provide exceptional customer service by addressing inquiries, resolving issues, and managing customer expectations

Chicago, Illinois, United States

• Conducted comprehensive training sessions to familiarize clients with our platform’s features and functionalities
• Recorded all sales and account management activities within our CRM system (Salesforce)

Chicago, Illinois, United States

• Handled customer and shop partner communications while cultivating and nurturing relationships with CarAdvise's network of service providers and vehicle owners

Chicago, Illinois

• Responsible for both advancing and maintaining the relationships we had with 5 of our brokers
• Worked closely with our Skybox Support Teams and Supply Relations Teams, providing fulfillment support while acting as a liaison between seller offices and the marketplaces on which they posted their inventory for sale
• Provided fulfillment support by mailing of hardstock tickets, transferring of flashseats, ticketmaster transfer, qr/eticket upload - filled orders via seller portals on Ticketmaster, VividSeats, Stubhub, Seatgeek.

Chicago, Illinois

• Handled day-to-day communications with brokers via live chat/email/phone, simultaneously
• Answered broker questions regarding accounts, payments, and order-specific questions

Chicago, Illinois

• Promoted from Lvl 1 CS Agent in November 2017
• Monitored internal queues to handle potential issues in a timely manner, including following up with customers
• Communicated with appropriate departments to resolve / escalate order questions & issues

Normal, Illinois

• Provided administrative support to the faculty and staff of the School of Communication

• Planned, promoted, and executed all events put on by the School of Communication

Normal, Illinois

• Provided assistance to business professionals as a part of the Career Center Marketing and Events Department
• Handled preparation of materials and logistics

Normal, Illinois

• Completed special tasks such as equipment inventory, furniture moving, delivery load in/out, etc. as assigned
• Monitored activity throughout the building and surrounding areas; enforcing building and University guidelines

Normal, Illinois

• Demonstrated conflict resolution skills in dealing with issues
• Solved problems with respect, courtesy, and calm demeanor

Normal, Illinois

• Promoted from House-Usher position in November 2014
• Developed customer service skills, including providing assistance
• Facilitated communication between ushers and managers

Chicago, Illinois

• Assisted on an on-going basis in developing WDRV 97.1 FM Radio’s promotion and marketing efforts in a manner that both achieved maximum audience interest and ratings and maintained company's aesthetic, moral and.
• Assured promotions were consistent with FCC regulations; Hubbard Radio and station, policies and procedures
• Executed special promotional events and community service programs on-site sponsored by the station, including personal appearances away from the studio location
• Gained professional and hands-on experience in the radio field

Normal, Illinois

• Executed all WZND 103.3 FM Radio's promotions, such as giveaways and Street Teams

Chicago, Illinois

• Attended to stockbrokers’ trades to ensure accuracy and timeliness

Bachelor Of Science - Bs, Mass Media - Media Management, Promotions, And Sales

Education record