Katelyn Rigby Email & Phone Number

Remote, Chicago

Manage the shop network including onboarding and training of new shops within the network as well as Pricing updates and negotiation. Regularly analyze customer feedback and support data to identify common queries, implementing reviews and updates of FAQs SOP creation, employee training and onboarding to maintain accuracy and relevance

United States

Oversaw all aspects of store operations. Customer service and retention, inventory control, scheduling, and maintenance. Outcomes exceed company standards and KPI.

Fort Lauderdale, Florida

- Performed systematic comprehensive inspections and prepared detailed vehicle condition assessment reports to deliver deficiency detections, part inventories, and repair chronologies for dynamic vehicle redistribution initiatives.- Perpetuated industry standard techniques and integrated continual rate fluctuations into price estimate calculations for.

- Coordinated auto glass inspection/installation scheduling, product inventory management, and claims documentation in accordance with company policy.- Ensured customer satisfaction and applied standard operating installation procedures.

Ormond Beach, Florida

Demonstrated mechanical aptitude through automotive investigations and part allocations, customer-oriented conflict resolution, supplemental inventory accountability, and diagnostic troubleshooting.

- Provided elite facility/personnel safety and security protections and complied safeguard documentation. - Implemented extensive firearms training and security methodologies for maximal trusted protect ability of livelihood and property.

Baumholder, Germany

- Orchestrated fire control director program and streamlined personnel training regimes for costly military equipment including multiple launch rocket systems. - Spearheaded operations and maintenance with sensitive equipment valued at $1.2 million with zero recorded losses.- Monitored subordinate performance and provided monthly valuation and counseling.

Supervised, directed and trained a team of eight personnel in the maintenance of health and dental record. Provided superior medical care as a medical assistant for 150+ US Marines. Served in customer relations for US Marines, US Navy, Retirees, and military families.