Brian Hudson Email & Phone Number

Arvada, Co, Us

Chicago, Illinois, Us

Manages a team of 13 Developers, System Administrators and Agile Scrum Masters to provide incident, problem and catalog request management operations with the Enterprise ServiceNow platform to include story and system development.

Manages a 24/7 Tier I and II Service Operations Center, White Glove Client Desktop Services at the Corporate Office and Havana IT Building, a 24/7 Enterprise & Cloud Operations Center - Azure (NOC) and the ITSM Office which manages all ITIL processes to include Change, Release and Problem management and continual configuration and improvement of ServiceNow.

Englewood, Co, Us

Manages the daily operations and support of IT and provides strategic input to the Director of Information as their direct report. Responsible for the Service Desk/Desktop Support/ Network/ Storage and Compute/ Mobility and DAS Infrastructure.

Perth, Western Australia, Au

From 2012 to August of 2015, Brian served as a member of the senior management team for the DAFWA. As their Director of Information, he was charged in providing overall vision, strategic direction, and governance in the management of the organization's ICT programs-- holding key accountability for defining and implementing service delivery frameworks, data security and storage, regulatory compliance, and program sustainability. He directly led and developed a management team of 5 with 60 indirects representing Applications, Infrastructure, Knowledge Management/Records, Geospatial Information Systems (GIS), and ICT Security. Over the course of his tenure, Brian, most notably, oversaw a $3.6MM infrastructure upgrade project, created the agency's first-ever IT Disaster and Recovery and Business Continuity plan, dramatically reduced corporate security risks, completed an organizational restructure utilizing both internal and external consultancy, and directed several strategic implementations and system upgrades to align IT with the growing demands of the business and the industry.

Perth, Western Australia, Au

Promoted after only 2 months to the Manager of Information Infrastructure and Operations position, Brian became responsible for providing enterprise-level direction, planning, and management for all IS infrastructure, services, and systems within DAFWA. In this position, he expertly developed processes and protocols in support of a technical modernization that could support high levels of availability, continuity, capacity, and security across the IS environment. In less than 12 months, Brian had developed an interim disaster recovery plan and consulted leadership on an IT-based continuity plan; reduced budgetary costs by $75K per annum by replacing a legacy PC Management system; upgraded physical security for the Perth-based datacenter; and reformed corporate IT polices related to security, acceptable use, mobile computing, and social media access.

Perth, Western Australia, Au

Brian was initially hired by the DAFWA to serve as their Information Service Desk Manager. In this role, he was charged in providing daily oversight of the organization's IS Service Desk team, associated services, and systems. Over a 2 month period, Brian was able to create stability by standardizing processes across multiple, geographically-dispersed locations; advocated for a culture of transparency and accountability by initiating the agency’s first-ever customer satisfaction survey; optimized their service desk capacity by establishing guidelines for hiring new staff members; and rationalized and audited a Common Use Agreement to minimize the utilization of costly external vendors.

In 2010, Brian was selected to serve as the primary conduit between two State Government Departments and the DSD in the development and deployment of strategic IT initiatives related to the management of infrastructure support and corporate system services. In this role, he oversaw a 6-figure budget, 175 full-time employees, and 50 external contractors. He not only optimized strategic growth for the ICT organization by project-managing system implementations and upgrading service level expectations but also managed all assets in compliance with governing regulations. He was also able to institute new policies and procedures to support identified growth models to include the identification and establishment of core software requirements.

East Perth, Western Australia, Au

Hired as a contractor in 2003, Brian worked performing Tier 1 and 2 support as a Desktop technician. From 2005 to 2010, Brian served as a Service Desk Technical Team lead for Western Australia's Department of Mines and Petroleum. In this role, he was responsible for managing a team of 10 technology and training professionals, all tasked in supporting 900 end-users within the organization. In addition to project-managing large-scale implementations, he designed and maintained documentation on technical system and application configurations by enabling physical and logical SOE attachments to the Corporate WAN; administered the Microsoft Exchange and Cisco Call Management systems; wrote automated deployment and configuration scripts; identified and tested software and hardware ICT requirements/enhancements; configured active directory group policy objects; and managed the advanced troubleshooting of enterprise-level operating systems and network software.

In 2002, Brian was hired by Nimrod Computer Services where he was responsible for designing networks, performing security audits, and implementing server and infrastructure hardware/software configurations for network devices. While employed with the company, he served as a Windows Server 2000/Exchange 2000 specialist working with many of Western Australia's primary and secondary schools.

Shortly after retiring from the US Navy, Brian relocated from the States to Australia and secured a position as a Network Engineer with Comdek. In this role, he provided Level 3 technical support for over 25 client businesses and specialized in data management and migration with a core focus on Microsoft Small Business Server 2000 deployment.

Washington, Dc, Us

Performed operational and training as a member of a flight crew in support of the mission of the United States Navy.Instructed in the tactical application of S-3B flight and advanced weapons systems. Fleet NATOPS Evaluator for seven west coast S-3B Viking tactical aircraft squadrons. Responsible for instructor and student standardization and qualification. Supervised up to 32 instructors and 81 students.Qualified as a Commander Naval Air Forces Pacific Master Training Specialist (CNAP MTS).

Post Graduate Certificate, Public Sector Management

Education record