Carlene E. Email & Phone Number

• Effectively manage the Midwest division IT investment strategy and planning• Engage with Division CIO to stay abreast of division priorities, strategies and goals• Engage in division committees understanding investment requests and their alignment to strategy• Identify and clarify business objectives for all division IT investment requests• Ensure investments are aligned to the strategic direction of the division and national• Continuously evaluate ways to maximize the value of all division IT investments• Effectively manage business sponsor and stakeholder relationships• Play an active role in strategic long-range planning of the division, identifying interdependencies and escalating risks and issues as needed• Monitor the health of strengths and weaknesses that may impact division strategy and plan• Establish and maintain channels of communication between division, National IT and other relevant stakeholders• Demonstrate sound knowledge of strategy, planning and operational effectiveness

• Created and managed the Professional Employee Development Program• Managed governance at a program level for all projects in Digital Patient Experience• Created the role for governance and PRM/PMO Engagement for Digital Human Experience/Digital Patient Experience• Created and provided training to the project managers and professional development. This training resulted in budgets, meetings, report management, and resource management, that was better managed and met KPI metrics• Managed special projects, as needed• Identified issues with PRM resulting in increased accuracy in forecasting/DEF projects & Product work types• Managed Online Scheduling Implementations for Physicians and other providers, and Service Lines

• Performed continuous improvement analysis• Created, analyzed, and actioned monthly reports to ensure quality data in Planview• Participated in the Change Committee• Managed a pilot for schedule management and Planview adoption• Collaborated with training on new processes and methodologies• Facilitated training• Ensured a high level of quality service to project stakeholders, customers, management, and senior leadership• Collaborated with IT Finance, Resource Management, ETS Tools Team, and Decision Support on Planview efforts, changes, and improvements• Implemented quality processes for project management teams• Managed workstreams for the Planview project management software implementation• Responsible for PM Methodology, analytics and data quality• Implemented and managed key performance metrics• Portfolio Management: Managed key performance indicators, reporting to IT site directors and service line Program Managers to ensure quality data and to perform actionable steps• Contributed to the creation, further development, and adherence of project methodology

• Managed ICD10 planning, testing, training, implementation, and post GoLive support• Managed revenue cycle application planning, testing, training, and post GoLive support• Managed unit billing planning, testing, training, implementation, and post GoLive support• Provided timely status reports• Directed work of analysts and developers• Followed change management methodologies• Followed required PMO governance• Collaborated with project managers to create standardized documents, processes, and communication to stakeholders• Collaborated with analysts and projects managers to ensure downstream

Phoenix, Arizona

• Supported in MS4 upgrade planning, testing, and implementation• Managed schedule and planning for all impacted MS4 facilities• Managed upgrades

Managed patient financial services and billing teams. Responsible for implementation, compliance, procedures and policies. Responsible for day to day operations and management of the patient financial services department. Manages billing and accounts receivable. Experience billing Medicare, Medicaid, Vision, Optometry, and commercial. Served on the Best Practices and HiTech committees, and chaired the Policies and Procedures committee.

Analyzed office operations and finances, determined opportunities for growth, and implemented strategies and systems to obtain optimal management of the business. Application trainingMonitored and educated owners and teams for sustained growthIdentified cost-savings ideas, revenue growth opportunities, and strategies for productivity improvements

Analyzed dental practices and implemented strategies customized to their specific needs to facilitate rapid growthSuccessfully trained teams on custom, practice monitoring software Facilitated meetings and training sessions with teams, and implemented systemsCreated reports which provided the client analysis information and implementation information for ongoing support for the businessProvided ongoing support via scheduled monthly phone calls for 40+ clients Analyzed financial documents Extensive use of PowerPoint, Excel, Word; Eaglesoft, Practice Works, and Dentrix

Glendale, Arizona

Responsible for all aspects of day to day operations, including budgeting, team management, and patient carePrepared yearly budget plan for two practices

Processed insurance claims and appeals, case presentations, accounts receivable, and financial arrangementsImplemented an insurance filing and collection systemImplemented electronic billing and scheduling resulting in increased revenues and profits. Trained staff in the use of: Dentrix, MS Word, MS Excel, MS Power Point

Master Of Legal Studies, Healthcare Law

Doctor Of Education (Ed.D.) Studies/Incomplete, Organizational Leadership

Mba, Health Services Management

Certification: Health Services Management

Bachelor Of Science, Business Administration