Brian Pollack Email & Phone Number

New York, New York, Us

Timonium, Maryland, Us

-Managed all (30+) Desktop Support employees at the Baltimore (HQ) call center. Developed process and procedures, conducted interviews, delivered projections and KPI (key performance indicators) reports to senior management, performed yearly statistical reviews for promotions and raises, and assisted in training of new hires and advanced training for experienced technicians. Contributed to the company gaining 2% of the automotive market share by managing the largest and most influential department.-Promoted to Assistant Desktop Support Manager after three years of providing exceptional customer service as a Desktop Support I, II, III, and Technical Lead. Awarded “Employee of the Quarter” in 2012 Q1.-Virtual Server migration, Exchange implementation, Group Policy configuration, Cisco phone, switch, and wireless AP management, Barracuda Spam and Virus Firewall management, Active Directory and Exchange administration, and Dealer Management Software support.-Installed network equipment, servers, and over 600 PC’s for the Darcars Corporation (one of the largest automotive dealers in the country/sales of over $1 billion per year) on a four month on-site project. Responsible for transitioning a project client into a full support client after the project evaluation.

Alpharetta, Ga, Us

-Updated functional specifications and created test case documents for the Dispatch Planning System, a proprietary UPS software that optimizes routes for UPS drivers.-Tested the UPS Automated Software Install Packages on various PC and Server environments.

Towson, Md, Us

-Managed webmail and Blackboard accounts for students and teachers.-Operated, maintained, and demonstrated lab equipment including scanners, poster printers, and digital photography and videography devices.-Provided OMR (Scantron) scanning and report generation for tests and surveys administered university-wide, custom form definition for specialized surveys, and coordination for student course evaluation processing.