David Howard Email & Phone Number

Europe

Designing creative commercial offers for potential and existing partners.Leading the pricing responses for international opportunitiesDevelopment of a strategic pricing framework and pricing segmentationRaising the standard and quality of pricing bids to increase win ratioSupporting the deployment of the corporate pricing strategyDelivering global training, on pricing and commercial approaches, to multiple stakeholdersDriving functional excellence across the CEMEA regionWorking with Global Business Development, Strategic Account Management as well as operations, finance and local pricing teams.

United Kingdom

Financial management of 1,000 FTE multi channel, multi site, FCA regulated inbound and outbound contact centre with remotely based support staff.Driving targeted margin improvement on £25m P&LSupporting operational streamlining through business changeOversight of £2m incentive schemeChannel profitability analysisInternal and external pricingInterim position.

Darlington, United Kingdom

I quantified and streamlined workload demand planning - successfully balancing effort across this FCA regulated,150 FTE back and front office contact centre. Created and embedded accurate forecasting and reporting practices and tools.The robust modelling and approaches implemented in this operation were then rolled out across the L&P division.Consolidated multiple data sources into management tools that combined actionable indicators with ease of interpretation - successfully used to ensure that early mitigation strategies were adopted to achieve SLA compliance, whilst protecting margin.• Creation of intuitive and robust project tracking and planning tool enabling operations to deliver yearly work peak at record efficiency with associated cost saving• Designed, created and delivered comprehensive Excel based workforce management and forecasting tool (none Erlang) for front and back office channels, that was subsequently deployed for 1,000 FTE on four contracts over three sites

Newcastle

Responsible for sales profitability analysis following company restructure, financial plan creation, projects and margin investigation strategies. Forecasted sales and margin daily, monthly, quarterly and annually across Europe and India for the Board. Provided strategic support to the European President and Operational VP through ad hoc investigations and reports. Management of European sales incentive targets and schemes, and 3rd party rebates. Assisted in logistic and manufacturing optimisation through detailed demand forecasting – from raw material through to finished product.• Forecasted €20m monthly pan European revenues at EBIT to within 0.3% accuracy• Assisted in design and roll out of TM1 Cognos reporting tool across European business• Identified and mitigated £1.5m risk in 3rd party rebate contract• Reconciliation of 5 European legal entities financials as part of TM1 roll out

Responsible for all areas of analysis and pricing across EMEA. Provided support to the senior executive team: FSA reporting and compliance, analysing prospect requirements, highlighting and mitigating risk, developing win strategy and ensuring a comprehensive offer was delivered. Developed, costed, priced and forecasted sales opportunities up to £50m across all sectors - mobile operators, financial services, technical, health, sales and public sector. I worked as part of the senior international management team, collaborating with colleagues in the US, Philippines, India & Australia. Responsible for ensuring FSA accreditation and adherence. Project accountant on £10m programme.• Part of business capture team securing over $200m of contracts from blue chip clients, including a role in client facing negotiations• Global solutions costed and developed – on shore, off shore and near shore• Project accounting of key business streams

Initially tasked with the production of monthly 'like for like' reporting to the board, I was able to offer a range of support to the Analysis and Planning Department. Reporting on covenant adherence, post acquisition and capital reporting, sales performance and regional trends, I worked closely with Board members, senior management and the sales team to ensure that our margin was always protected.• Provided Due Diligence support both on acquisitions, and eventual £1.2bn sale of Pubmaster• Temporary 3 month role extended into ongoing contract until sale of the company realised