Brian Powers Email & Phone Number

An executive leader with over 17 years of experience in the software industry supporting nonprofits and their fundraising needs. Oversees all aspects of an organization's client service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback and/or trends in product or service issues. Manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. My main focus is to deliver seamless support across all stages and touchpoints in the client journey and ensuring that our clients are highly satisfied with the services they receive from us. I take great pride in hiring and developing high level talent that truly cares about wanting to help my amazing clients reach their goals. I always try to lead each day by one of my favorite quotes “Customers will never love a company until the employees love it first.” - Simon Sinek

Listed skills include Management, Project Management, Quality Assurance, Employee Training, and 44 others.