I am responsible for overseeing the Technology & Product Development organization for Verizon Consumer + Family Products, including Verizon Smart Family, HUM, and OEM solutions. This encompasses all aspects of the software lifecycle, including development, quality assurance, infrastructure, and application management engineering.My team builds, maintains, automates, and upgrades both applications and infrastructure for key +Family products within Verizon. I lead a team of 100+ engineers across development, DevOps, and operations, who manage multiple products within the Verizon Family product organization.

Verizon Connect:Led a team of 120+ professionals across DevOps and Operations for Verizon Connect’s Consumer and Commercial product lines, ensuring 99.99% uptime and exceptional system performance.Managed a global SaaS infrastructure for Hum, OEM, and Fleet, focusing on scalability, security, and reliability.Built and scaled a distributed DevOps team in India, establishing seamless operations and optimizing Verizon Connect from the ground up.Developed disaster recovery and business continuity plans for SaaS customers, reducing recovery time by 30%.SOE – Standard Operating Environment:Led the SOE Pilot Team in India to develop a cloud-based solution that streamlined infrastructure, utilising core technologies such as AWS, Kubernetes, Docker, and Terraform.Successfully onboarded multiple products onto the SOE Platform within Verizon’s Technology & Product Organization.The platform accelerated time-to-market through a golden pipeline, automated infrastructure provisioning, integrated DevSecOps pipelines, cloud governance, and cloud cost optimisation.

Responsible for Technology Operations, Quality Assurance and Test Delivery of Verizon Connect products. Provide delivery support to various Global Telematics Businesses from India Center. Responsible for Global (24x7) delivery of following Technology Services:Defining, executing & improving operational processes related to growth of the Delivery Center including resource management, recruiting & training of new hiresBuilding integration & operational maturity of delivery processes between US, India and China centerCurrently managing a team of 100 technical engineers which spread across different layers of support like Business Intelligence Testing, Automation Testing, DevOps, Big Data, Network Engineering, System Engineering, Application Admin (Siebel, BRM, SOA, Weblogic, Wildfly, Ansible, Oracle, Cassandra, etc..) & Service Desk in IT Operations & Testing Services.

Global Customer Service CentreHandled a team of 50+ multi skilled engineers in a GCSC(Global Customer Service Centre) tower.We support Data Centre Co-location, Monitoring, Customer Technical Support, Proactive Escalation and RBR(Remote Backup and Restore Service). We handle customers across IP Managed Hosting, Remote Application Management & Cloud Computing. We handle Incident Management, Change Management and Problem Management.Remote Application Management:Working as Service Delivery Manager in Global Service Desk. Handling a team of 25+ technical engineers in Database and Network Admin in infrastructure support. We support Application management, IP Managed Hosting and Cloud Computing for our global customers. We handle Incident Management, Change Management and Problem Management.

Administered Crisis/Incident Management activities with a team of 12 Crisis Managers; provided support to 500 Mission/Business Critical and 2000 Non-Mission Critical applications.

Led a core technical team providing 24x7 support for the technology operations at British Telecom. Managed a team of 120 associates across diverse roles, supported by 5 team leads, ensuring seamless operations and service delivery. Oversaw in-life management, including the transition of new processes, and led the implementation of new initiatives and projects. Drove significant quality improvements through both technological and non-technological innovations.

I led a team of 15-20 technical executives for Nokia APAC Mobile Support. My primary responsibility was overseeing the 24/7 technical support team, ensuring they effectively handled mobile device issues, technical troubleshooting, billing inquiries, and other customer-related concerns. We consistently worked towards meeting targets within the agreed Service Level Agreements (SLAs).

I worked as a SME in SBC Yahoo Broadband Technical Support. I was primarily responsible for handling the escalation issues and also provides technical support to the engineer to meet/exceed the customer's expectation. Supported the Team Lead to meet/exceed the given SLA.

Worked as customer support executive for Vartec Telecommunications