Puneeth B Email & Phone Number

Pune, Maharashtra, India

• Streamlining collaboration among Development, Quality Assurance, and Product Teams.• Determining UI defects and initiating communication with the Product team to drive new enhancements.• Managing SR triaging and defect analysisto ensure prompt resolution and high client satisfaction.• Facilitating backlog refinement sessions and optimizing ticket management processes.• Providing crucial support for change requests to ensure smooth deployment and functionality.• Collaborating closely with Product Owners on Release Plans for Defects and contributing to strategic ticket tagging.• Overseeing UAT Defect Demo callsto ensure defect validation post-QA sign-off.

Hyderabad, Telangana, India

• Led the audit of client data to ensure claim accuracy and communicated audit recommendations to the supervisory auditor.• Analysed data inconsistencies, formulated solutions to align features with product goals, and maximized value for delivery.• Refined large data sets using complex SQL queries to manage inventory effectively.• Collaborated with the go-to-market team to derive insights and assist clients in formulating market-fit health plans.• Managed legacy-to-new claim system migration and preparation of the HCR Compliance Tool for Medicare and Medicaid claims.• Conducted feasibility studies for proposed business strategies, performed RCA of issues, and proposed corrective actions.

Pune, Maharashtra, India

• Collaborated with a top Australian-based insurance provider (Suncorp) in the motor insurance domain to enhance claims and operation processes for total loss settlement.• Conducted stakeholder interviews to determine business requirements and developed a detailed business requirements document for offshore development teams.• Trained a team of 11 on new projectsthat resulted in a 20% increase in adoption for company-wide changes.

Gurugram, Haryana, India

• Demonstrated my ability to actively listen to customers' concerns and offered respect, friendliness, and a willingness to help with customers' needs while providing practical solutions to their unique situations.• Utilized multitasking skills to navigate multiple systems when assessing customer issues to provide better assistance.• Determined customer’s needs and empathized with their situation to provide solutions to their pain point in using the services• Liaised multitasking skills to navigate through multiple systems when assessing customer issues to provide better assistance• Tailored analysis reports that showed the trends in customer issues to help managers make better decisions.

Master Of Business Administration - Mba, Operations Management And Supervision

Bachelor Of Business Administration - Bba, International Business

High School Diploma, Biology/Biological Sciences, General