Puneeth B Email and Phone Number
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🚀 Product Analyst | Business Analyst | Functional AnalystResults-driven IT Business Analyst with 7+ years of shaping innovative technical solutions for product business needs. Proven expertise in requirements elicitation, covering Data Mining, JAD Sessions, and Document Analysis. Adept at defining solutions for process improvement, systems enhancement, and software procurement. Experienced in the product development lifecycle and collaborating with users for innovative process solutions. Active participant in Code Reviews, System Testing, UAT, and Production Verification.Core Competencies:Requirement Gathering | Stakeholder Management | Process Flow Analysis | Data AnalysisAgile Methodologies (Scrum, Kanban) | Project Planning | Risk ManagementJIRA | Confluence | Data Mining | SQL | MS Office | BI Tools | CRM | ERP SystemsNotable Achievements:Nominated for the New Face of the Year Award in 2023.Led collaboration resulting in a 14% reduction in issue resolution time.Implemented 3 new features within a quarter.Achieved a 20% reduction in ticket response time.Streamlined testing procedures, reducing defects by 17%.Training & Certifications:Professional Scrum Product Owner, Scrum.orgCertified SAFe® 6 Product Owner/Product ManagerTransforming business needs into impactful solutions! 🚀#ProductAnalyst #BusinessAnalyst #AgileExpert
Ust
View- Website:
- ustglobal.es
- Employees:
- 705
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Sr Business AnalystUst Feb 2023 - PresentPune, Maharashtra, India• Streamlining collaboration among Development, Quality Assurance, and Product Teams.• Determining UI defects and initiating communication with the Product team to drive new enhancements.• Managing SR triaging and defect analysisto ensure prompt resolution and high client satisfaction.• Facilitating backlog refinement sessions and optimizing ticket management processes.• Providing crucial support for change requests to ensure smooth deployment and functionality.• Collaborating closely with Product Owners on Release Plans for Defects and contributing to strategic ticket tagging.• Overseeing UAT Defect Demo callsto ensure defect validation post-QA sign-off.
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Sr Specialist Payment AccuracyCotiviti Sep 2017 - Nov 2022Hyderabad, Telangana, India• Led the audit of client data to ensure claim accuracy and communicated audit recommendations to the supervisory auditor.• Analysed data inconsistencies, formulated solutions to align features with product goals, and maximized value for delivery.• Refined large data sets using complex SQL queries to manage inventory effectively.• Collaborated with the go-to-market team to derive insights and assist clients in formulating market-fit health plans.• Managed legacy-to-new claim system migration and preparation of the HCR Compliance Tool for Medicare and Medicaid claims.• Conducted feasibility studies for proposed business strategies, performed RCA of issues, and proposed corrective actions. -
Senior Process AssociateWns Global Services Sa Apr 2016 - Apr 2017Pune, Maharashtra, India• Collaborated with a top Australian-based insurance provider (Suncorp) in the motor insurance domain to enhance claims and operation processes for total loss settlement.• Conducted stakeholder interviews to determine business requirements and developed a detailed business requirements document for offshore development teams.• Trained a team of 11 on new projectsthat resulted in a 20% increase in adoption for company-wide changes.
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Technical Support AdvisorTeleperformance Oct 2012 - Oct 2013Gurugram, Haryana, India• Demonstrated my ability to actively listen to customers' concerns and offered respect, friendliness, and a willingness to help with customers' needs while providing practical solutions to their unique situations.• Utilized multitasking skills to navigate multiple systems when assessing customer issues to provide better assistance.• Determined customer’s needs and empathized with their situation to provide solutions to their pain point in using the services• Liaised multitasking skills to navigate through multiple systems when assessing customer issues to provide better assistance• Tailored analysis reports that showed the trends in customer issues to help managers make better decisions.
Puneeth B Education Details
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Operations Management And Supervision -
International Business -
Biology/Biological Sciences, General
Frequently Asked Questions about Puneeth B
What company does Puneeth B work for?
Puneeth B works for Ust
What is Puneeth B's role at the current company?
Puneeth B's current role is Sr Business Analyst @ UST | Driving Business Growth | SAFe®6 POPM | PSPO-I | Expertise in Reducing Defects & Optimizing Product Development Lifecycles.
What is Puneeth B's email address?
Puneeth B's email address is pu****@****bal.com
What schools did Puneeth B attend?
Puneeth B attended Savitribai Phule Pune University, Monad University, Sri Chaitanya College Of Education.
Who are Puneeth B's colleagues?
Puneeth B's colleagues are Rohin Joy, Babu K, Harikrishnan M R, Kiran Kumar, Jason Lee, Priya Sharma, Karla Sullon.
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