Bruno Freitas Email and Phone Number
Professional over +10 years in the areas of new business and technology services, throughout this period he works with account management (Farmer and Hunter), project management and IT support services.Consolidated experience in customer experience management, he works with customer prospecting, account monetization and complete journey in new business development, working with +100 customers in his portfolio.In addition to his experience, he has lived in IT operations at IBM, working with technology service support for clients in various segments of the economy, with the management of calls, interface with Developers and IT, support in project management, etc,He was also an Entrepreneur for 4 years, leading a franchise of CNA, Language School.Results-oriented, acts in building and strengthening business.Core Skills:+ Business Development+ Account Management+ Technology + IT Operations+ IT Services + Quality Management+ Leadership
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Analista De Operações De Ti | Customer ServiceIbmState Of São Paulo, Brazil -
It Operations Analyst | Customer ServiceIbm 2019 - PresentPart of the company's Operations team, he is responsible for the Cobol Program Support for companies in various segments of the national and international market, analyzing and handling calls, also mapping business opportunities and system improvements.Key activities:+ IT Support for the Cobol system, acting end-to-end in customer service+ Call analysis, mapping needs and system deviations+ Monitoring of all end-to-end calls, working with all areas of the company+ Interface with the IT/Developers team, discussing solutions for each call+ Proposals for system adjustments, based on the Voice of the Customer+ Monitoring of implementations, following up on system performance
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Franchisee | Business ManagementCna Inglês Definitivo 2011 - 2015Leader of the Cidade Ademar franchise (East Side of São Paulo), he was responsible for the 360 management of the School, working with the Customer Journey, Marketing, Finances, Structure, People etc; with a total of 250 students.Key activities:+ Strategic Planning of the school, acting on each of the fronts+ Marketing Strategy: communication plan, trade marketing, social networks and branding+ Cash flow management: billing, accounts payable and receivable, taxes+ Structure: school layout, maintenance, purchasing management+ People: hiring, training, recycling, endomarketing+ Leadership of 16 people -
Account Manager | It ServicesNec Brasil Sep 2009 - Sep 2010São Paulo, BrasilKey Account of the PABX and EDS (Enterprise Data Solutions) Post-Sale area, he was responsible for developing business and relationship with +100 customers from various market segments, working with:+ Customer portfolio service, ensuring resolution and quality+ Analysis of accounts and potential business, also performing the management of projects sold+ customer contract management, following up on needs and deviations+ Market analysis and trends, recommending projects/products to the entire portfolio+ Strategies to make the portfolio profitable, diagnosing clients' needs+ Presentations of the portfolio results to the Direct Leaders -
Sales AssistantNec Brasil (Nec Latin America Sa) 2007 - Sep 2009
Bruno Freitas Education Details
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Electrical & Electronics Engineering
Frequently Asked Questions about Bruno Freitas
What company does Bruno Freitas work for?
Bruno Freitas works for Ibm
What is Bruno Freitas's role at the current company?
Bruno Freitas's current role is Analista de Operações de TI | Customer Service.
What schools did Bruno Freitas attend?
Bruno Freitas attended Imt - Mauá - Instituto Mauá De Tecnologia.
Who are Bruno Freitas's colleagues?
Bruno Freitas's colleagues are Ajit Joshi, Rasheed Fagbemi, Mba, Pmp®, Rukma Reddy, Arokya Samy, Tom Pattison, Travis Smith, Mayuko Uekusa.
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Bruno Freitas
General Executive Of Finance And Controller, Specializing In M&A, Turnaround And Business ManagementSão Paulo, Sp7vectorpg.com, vectorconsulting.com.br, vectorconsulting.com.br, vectorconsulting.com.br, vectorconsulting.com.br, vectorconsulting.com.br, vectorconsulting.com.br -
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1live.com -
1gmail.com -
Bruno Freitas
Santa Catarina, Brazil
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