- Support DCRI’s Disaster Recovery team as the Internal Communications Coordinator.- Member of DCRI’s eTMF Core Team, working to promote Trial Master File at the DCRI, to support PhlexGlobal’s Electronic Trial Master File (PhlexTMF), to promote and implement new eTMF features, and to recommend business processes to the eTMF Governance Team.- Deliver instructor-led and virtual training, one-on-one coaching, and technology workshops for DCRI staff, partners, and sponsors, and staff from other Duke entities.- Develop learning materials for classroom and virtual training, workshops, and eLearning; in support of DCRI IT systems, initiatives, and projects.- Provide recommendations and estimates for design, development, and delivery of training and technical documentation for DCRI IT projects.- Manage DCRI Technology Training Labs, and liaise with technical support and facilities on installations and upgrades.- Research learning opportunities, and recommend learning resources to end-users, team members, and DCRI leadership.- Assist end users, and the DCRI IT Web Team, in developing SharePoint based solutions.- Lead Technology Training meetings and strategy sessions.

- Configured computers in Training Lab for assigned projects.- Delivered instructor-led and virtual training, one-on-one coaching, and technology workshops for DCRI staff, partners, and sponsors.- Developed learning materials for classroom and virtual training, workshops, and eLearning; in support of DCRI IT supported systems, initiatives, and projects.- Provided recommendations and estimates for design, development, and delivery of training and technical documentation for DCRI IT projects.- Researched learning opportunities, and recommended learning resources to end-users, team members, and DCRI leadership.- Assisted end users, and the DCRI IT Web Team, in developing SharePoint based solutions.- Increased user adoption of SharePoint through user training and promotion.

- Delivered classroom and virtual training to DCRI staff, partners, and sponsors on the use of SharePoint 2010 and other technologies used at the DCRI.- Developed course and reference materials to support SharePoint 2010 based systems and collaboration sites at the Duke Clinical Research Institute (DCRI).- Supported the development of the SharePoint 2010 environment by providing recommendations for design, usability, and functionality.- Increased user adoption by developing power users, promoting SharePoint 2010 capabilities, and assisting functional groups with SharePoint based solutions.

- Managed the publication of retail informational resources on Shaw’s intranet site. This site serves as an innovative delivery system for over 99% of the documentation that is provided to 169 Shaw’s stores.- Lead a team of communications specialists that produced daily, weekly and periodic publications, including a daily newsletter, briefing packets, and up to the minute Known Issues.- Completed complex assignments such as managing the transition of our Shaw’s Intranet site to SharePoint, and training associates on the use of SharePoint tools.- Liaised with Corporate SUPERVALU Operations Communications team. Reviewed, approved and adapted enterprise driven retail initiatives for Shaw’s division stores.- Administered SUPERVALU’s retail task management tool by documenting processes, performing end user training, and delivering performance metrics.- Supported SUPERVALU’s retail application portal by creating and distributing training, troubleshooting and help documentation, and by processing security requests.- Provided training in the use of Shaw’s best in class communication practices to other SUPERVALU divisions.

- Published all SUPERVALU IT communications to the Shaw’s division.- Managed projects such as: installation of MoneyGram equipment in over 200 stores, upgrade of the network infrastructure in over 200 stores, complete installation of technical infrastructure in more than 50 stores.- Provided Tier II support of workstations, printers, and portable devices to include: memory upgrades, hardware failures, software errors, data loss, and virus infections. - Managed vendor labor for IT installations, de-installations, and moves including: register equipment, scales, workstations, and printers.- Performed hardware moves, installations, and upgrades to include: relocating networked printers, performing workstation lifecycle replacements, and replacing motherboards.- Created software installation packages using Computer Associates software delivery tool and McAfee Installation designer. Wrote accompanying instructions and business process documentation.- Maintained technical documentation on the company Intranet using HTML, Microsoft FrontPage, and Adobe Dreamweaver.- Trained the IT Development group on the use of a new CA Unicenter Development module.- Coached individuals and teams on the use of enterprise hardware and software.- Coached Technical Analyst I staff on support procedures, and hardware and software installations.

- Developed documents for several IT disciplines including: desktop services, network services, point of sale, application development, finance, and technical services.- Produced training, reference and procedural documentation to include: laptop user guides, an IP addressing training guide, disaster recovery site schematics and setup procedures, server configuration guides, and software installation guides.- Developed training materials used to speed up onboarding for Desktop Services technicians.- Provided training documentation for Computer Associates Unicenter products.- Managed, developed processes for, and created documentation for projects including: deployment of new workstations to 200 plus stores, company-wide Windows 2000 deployment, and deployment of United Linux servers in 200 plus stores.- Developed, maintained, edited and provided content for multiple IT departments’ intranet sites to include desktop services, network services and quality assurance.- Developed all IT related communications for our corporate and retail locations.

Developed and implemented standards for knowledge records and end user help records in Shaw’s Supermarkets’ IT Services knowledgebase.Developed training and procedural documentation at Shaw's Supermarkets for the use of Computer Associates Advanced Help Desk software.Created technical training documentation for Shaw's Supermarkets' Desktop Services team.Documented standards for Shaw's Supermarkets workstation operating system and software loads.

Purchased equipment, raw materials, subcontractor services, and tooling for Thermo Electron's Tecomet\North East Surgical Tool division.Managed raw material and manufacturing supply inventories.Designed and developed end user documentation for manufacturing systems, material handling procedures, training and purchasing procedures.Developed user guides and provided training for the company’s Enterprise Resource Package (ERP) software.Developed manufacturing vendor relationships and monitored vendor performance.Created SOPs and work instructions required for NE Surgical Tool to become ISO-9002 certified.

Processed reconciliation reports for daily sales, maintained office files, assisted customers with complaints and returns. Performed shipping and receiving duties, and maintained stock of televisions, audio video equipment and major appliances.

Maintained sales floor and stock room areas for big ticket items such as bicycles, swing sets and strollers. Audited and printed sales tickets for those items. Performed stock room and receiving duties when needed.

Performed maintenance and construction duties to include: carpentry, electrical, masonry, custodial and landscaping, under the tutelage of school department maintenance and custodial professionals.