Brad Adams Email and Phone Number

• Leading the initiative to drive new offers from incubation to acceleration, ensuring alignment between Sales and CX Product Management.• Guiding, managing, and prioritizing offer development, incorporating continual field and customer feedback.• Coordinate daily Scrum meetings, sprint planning, sprint reviews, and sprint retrospectives to facilitate communication and ensure project alignment.• Orchestrating monthly geo interlock meetings to provide updates from CX Product… Show more • Leading the initiative to drive new offers from incubation to acceleration, ensuring alignment between Sales and CX Product Management.• Guiding, managing, and prioritizing offer development, incorporating continual field and customer feedback.• Coordinate daily Scrum meetings, sprint planning, sprint reviews, and sprint retrospectives to facilitate communication and ensure project alignment.• Orchestrating monthly geo interlock meetings to provide updates from CX Product Management and garner feedback from Sales/Renewals leadership.• Managing programs such as SPIFFs, resolving quoting issues, and engaging in other strategic programs to expedite offer acceleration. Show less

• Supervised daily account delivery operations.• Designed service delivery for new projects and programs.• Addressed complex problems across various organizations and partners.• Maintained awareness of the financial health of all projects and programs, taking responsibility for addressing any identified under or over delivery.• Ensured all new service deals included detailed problem, solution, and outcome statements, along with corresponding success criteria and predefined… Show more • Supervised daily account delivery operations.• Designed service delivery for new projects and programs.• Addressed complex problems across various organizations and partners.• Maintained awareness of the financial health of all projects and programs, taking responsibility for addressing any identified under or over delivery.• Ensured all new service deals included detailed problem, solution, and outcome statements, along with corresponding success criteria and predefined KPIs.• Collaborated daily with the customer regarding existing and potential services.• Served as the single point of contact for customer escalations, acting promptly to address any issues. Show less

• Supervised a team of over 40 Project Managers, delivering annually more than 250 projects surpassing $20M in Services revenue.• Optimized service operations, encompassing staffing, escalation management, budget tracking, cost control, risk management, contingencies, resourcing, training, production support, request fulfillment, audits, change and release management, incident management, and recovery strategies.• Fostered and maintained productive relationships with partners and… Show more • Supervised a team of over 40 Project Managers, delivering annually more than 250 projects surpassing $20M in Services revenue.• Optimized service operations, encompassing staffing, escalation management, budget tracking, cost control, risk management, contingencies, resourcing, training, production support, request fulfillment, audits, change and release management, incident management, and recovery strategies.• Fostered and maintained productive relationships with partners and vendors.• Oversaw program delivery, communications, and stakeholder relationships.• Led organizational change, establishing standards and best practices across various teams. Show less

• Successfully completed small, medium, and large-scale projects for the Bank of America Advanced Services team.• Led the planning and execution of project engagements for assigned projects.• Managed and enforced project budget and scope.• Acted as a liaison between clients and staff throughout the project lifecycle, ensuring the fulfillment of objectives.

• Represented customers within Cisco's various technical support organizations, ensuring service requests received proper attention and timely resolution.• Conducted weekly, monthly, and quarterly reports on service requests, providing insights into network operation trends.• Facilitated communication between customers and relevant experts to expedite problem resolution.• Conducted operational analysis of critical issues to identify abnormalities and gaps.

• Acquired new business by engaging with C-level executives and decision-makers at Fortune 500 companies and government agencies.• Assessed territory potential and utilized solution selling methodology to identify and qualify accounts with high closing potential; forecasted timelines for closing business.• Developed and implemented action plans to secure business for accounts.• Collaborated with field account managers and executives to identify strategic account development… Show more • Acquired new business by engaging with C-level executives and decision-makers at Fortune 500 companies and government agencies.• Assessed territory potential and utilized solution selling methodology to identify and qualify accounts with high closing potential; forecasted timelines for closing business.• Developed and implemented action plans to secure business for accounts.• Collaborated with field account managers and executives to identify strategic account development opportunities.• Managed large accounts including Target, Sears, Best Buy, Wal-Mart, Walgreens, NASA, and TSA Show less

• Identified new opportunities within the assigned territory.• Collaborated with external Account Managers to achieve a $51M FY2002 quota.• Engaged with all verticals, including commercial, named, global, service provider, and public sector lines of business.• Liaised with senior management to gain a comprehensive understanding of all technical and business constraints, and presented return on investment figures associated with infrastructure upgrades.

• Supervised and guided a team of 14 sales representatives.• Worked individually with representatives to enhance productivity and revenue.• Resolved various escalated issues from customers.• Ensured the team's knowledge was current with new technology through continuous education.