Brad Ames Email & Phone Number

Atlanta, Georgia, United States

Kennesaw, Georgia, United States

Responsible for a variety of wage garnishment and collection resolution function for the assigneddepartment; verifying employment information for wage garnishments, to include borrowerstatus, pay cycle, employer contact information, current garnishment level, etc.,; assist with thepreparation for garnishment hearings, to include reviewing incoming hearing requests, sendingpaperwork to borrower and preparing and mailing hearing packets to appropriate parties on atimely and accurate basis; perform investigations to determine if loans qualify for write off dueto disability, bankruptcy, death or incarceration, or if the loan qualifies for the litigation process;maintain contact with debtors that have claims that may resolve the balance of their defaultedaccounts; accurately document information, account activity and all related correspondence inappropriate systems, files and logs on a timely basis

Greater Atlanta Area

Responsible for a variety of wage garnishment and collection resolution function for the assigneddepartment; verifying employment information for wage garnishments, to include borrowerstatus, pay cycle, employer contact information, current garnishment level, etc.,; assist with thepreparation for garnishment hearings, to include reviewing incoming hearing requests, sendingpaperwork to borrower and preparing and mailing hearing packets to appropriate parties on atimely and accurate basis; perform investigations to determine if loans qualify for write off dueto disability, bankruptcy, death or incarceration, or if the loan qualifies for the litigation process;maintain contact with debtors that have claims that may resolve the balance of their defaultedaccounts; accurately document information, account activity and all related correspondence inappropriate systems, files and logs on a timely basis

Greater Atlanta Area

Greater Atlanta Area

·Worked to ensure all Unemployment goals are met. Ensured team goals for adherence were met, utilizing Blue Pumpkin, Impact 360 and CentreVue software systems.·Communicated changes in policies and procedures to the team.·Accountable for direct supervision of team work and activities.·Handled escalated calls for complex and urgent issues.·Managed production levels for the HDunemployment.·Ensures issues are handled efficiently and accurately.·Maintains high volume workload for current unemployment claimsResponsibilities include: Leading 11 associates and 12 weekend associates from other teams, monitoring work flow of up to almost 1000 requests during high volume periods and assisting with high call volumes. Monitoring calls and auditing requests for potential couching opportunities. Team Lead Pilot for QueWeb and Kronos rollouts, Piloting new updates and software for future rollout to the HRSC.

Hr Services Center

·Field inbound calls from associates related to payroll and Human Resource issues·Handled issues with first call resolution or escalation of a Queweb Request·Updated the MSS system with transactional data as needed·Project leader for Kronos, Queweb, and Sharepoint initiatives

Atlanta, Ga. Usa / Guadalajara,Mexico

Incoming sales calls, order processing, creating vendor purchase orders, invoicing, inventory control / purchasing, In-house technical support, AR/APStarted in this position in the United States as the operations manager. Subsequently, the US operation was closed and all business was transferred to Mexico. I was asked to relocate to Mexico for 18 months to help set up the new location, train personnel in the product line, establish internal systems for the handling of sales, purchasing and inventory control.

Cis, Computers/It

Highschool Diploma